Chrysler vehicle order tracking system - 2017 Chrysler Pacifica Minivan Forums
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post #1 of 116 (permalink) Old 07-11-2016, 03:08 PM Thread Starter
gmo
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Chrysler vehicle order tracking system

Has anyone been able to self-track their production order for a Pacifica?

I tried using the Chrysler VOTS website but it does not seem to work (mobile or desktop).

Thanks!
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post #2 of 116 (permalink) Old 07-11-2016, 03:46 PM
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Correct, they disabled the VOTS website. The only way to do it now, is call Chrysler, or ask your dealer to track it for you.
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post #3 of 116 (permalink) Old 07-12-2016, 12:29 AM Thread Starter
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Quote:
Originally Posted by BRLowry View Post
Correct, they disabled the VOTS website. The only way to do it now, is call Chrysler, or ask your dealer to track it for you.
Thank you - thought that might be the case.
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post #4 of 116 (permalink) Old 07-12-2016, 11:08 PM
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If you call Chrysler directly, what information do you need to have for them to track your vehicle?
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post #5 of 116 (permalink) Old 07-13-2016, 12:36 AM Thread Starter
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Quote:
Originally Posted by Rennecker1 View Post
If you call Chrysler directly, what information do you need to have for them to track your vehicle?
I called today. They asked for my name, date of order, and VIN or VON. They were then able to track my order.
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post #6 of 116 (permalink) Old 07-15-2016, 08:44 PM
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So what if I do not have a VIN?
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post #7 of 116 (permalink) Old 07-16-2016, 01:27 AM Thread Starter
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Originally Posted by Rennecker1 View Post
So what if I do not have a VIN?
You can also use the Vehicle Order Number (VON).
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post #8 of 116 (permalink) Old 07-16-2016, 10:56 PM
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Thanks
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post #9 of 116 (permalink) Old 08-12-2016, 11:30 AM
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That's really disappointing that they completely got rid of the VOTS system. It worked great to track the order of my Dodge Journey in 2011. Five years later, I figured the system would be even better. Finding out that they completely abandoned providing customers with a way to self-track their orders is really surprising and unfortunate.
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post #10 of 116 (permalink) Old 08-12-2016, 11:59 AM
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I was told the reason they disabled it, was that customers were becoming upset, when their vehicles didn't arrive as scheduled on the VOTS website.
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