Recall Clairification - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 101 (permalink) Old 06-15-2017, 12:14 PM Thread Starter
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Recall Clairification

With the Recall now published, lets see if we are all talking from he same page:
1. The recall prohibits dealers from selling any new or used hybrid until the recall has been cleared, ie the auto fixed.
2. The recall caused Chrysler to return all hybrids in transit from the factory to dealers back to the factory for recall fix.
3. Hybrids now on dealer lots (new or used) can not be sold and must have the recall cleared before they can be offered for sale. Do we know if these vehicles will be shipped back to the factory for the recall action?
4. The factory and dealers are sending mixed signals on whether the hybrids already in customer hands are safe to drive, is this true or rumor?
5. The factory and dealers are sending mixed signals on giving customers loaner or rental cars for the duration until their hybrids have the recall cleared. Also seems to be mixed signals on US versus Canadian customers.
6. No firm dates have been given to customers with existing Hybrids when dealers will have parts to clear the recall. Best guess 3rd or 4th quarter.
7. Revision. From what I have read Chrysler has produced all the Hybrids (and maybe gas) Pacificas for 2017. In July they will retool the factory to start producing 2018 models in Aug. All shipments from the factory until 2018 models are vans returned for rework that were in transit and returned to the factory. Anyone have any more information on this?
Please update as you see fit.

Last edited by mickeyboat; 06-15-2017 at 07:22 PM.
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post #2 of 101 (permalink) Old 06-15-2017, 12:38 PM
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Where is the recall published?

2017 Pacifica Hybrid (on order to replace 2008 Grand Caravan)
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post #3 of 101 (permalink) Old 06-15-2017, 12:50 PM
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That seems correct. All the mixups on rentals versus just keep driving it too.

Hoping for a 2018 Platinum Hybrid <3
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post #4 of 101 (permalink) Old 06-15-2017, 04:42 PM Thread Starter
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There you go again ElectricGuy, knocking Mike. You did not give proper reference to your source of the technical material you posted either. Without it, it would seem you dreamed it up yourself.

Edit: Here is the reference you Missed https://www.allpar.com/news/2017/06/...d-recall-37944
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Last edited by mickeyboat; 06-15-2017 at 05:00 PM.
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post #5 of 101 (permalink) Old 06-15-2017, 04:54 PM
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Quote:
Originally Posted by ElectricGuy View Post
Another thing to point out is the crazy claim by 'Mike' that he was told by Chrysler that ALL hybrids that were previously sold (out in the wild) would need to be returned to Windsor was completely false.
I wouldn't call it a crazy claim or completely false at all. My neighbor/dealer communicated something similar to me after a FCA/dealer conference call, but in hindsight he/we understood it to mean that all In Transit orders were being returned. That hasn't turned out to be false at all.
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post #6 of 101 (permalink) Old 06-15-2017, 04:57 PM
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I agree with mickey, whatever your beef with Mike is, let it go. Nobody here is trying to give out bad information. I appreciate those who attempt to give us updates as they hear them.
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post #7 of 101 (permalink) Old 06-15-2017, 05:54 PM
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Moving right along...

@mickeyboat I think your list sums things up well.

I would add that there is uncertainty as to the fate of the in-transit vans.

My in-transit van was returned to Windsor in early May but the 'quality hold' has now been lifted. On Monday it was scheduled to be shipped by truck directly to the dealer with an ETA of tomorrow but that has since been changed to a train shipment via usual routing with a June 20 departure from Windsor and no dealer ETA.

My dealer says it has been released by the plant (presumably with a fix or inspected and given a clean bill of health) but judging by what has occurred in the past as far as shipping goes it may still be in an unofficial hold. It was released before only to miss ship dates and later have a shipping hold re-applied. My dealer said there are something like 130-odd 'events' on my van, mostly 'hold applied', 'hold expired'-type stuff. He said he's never seen anything like it.
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post #8 of 101 (permalink) Old 06-15-2017, 10:16 PM
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Well as I posted in another thread:

Well I was just told by my dealer that my van is no longer being shipped to me (well, the dealership). It's being sent back to the factory from CA (last location). And can no longer tell me when I will get it. I asked him about placing a new order (one with the seat color I wanted, but wasn't available when I placed my order at the beginning of January.), but he said his system will no longer allow ordering of the Hybrid.
He did give me an option to get a refund of my down payment, and IF the van does come in, I'll still get first call for it. But has to get back to me on how I can get my refund.

So in my case:
1. The recall prohibits dealers from selling any new or used hybrid until the recall has been cleared, ie the auto fixed.
2. The recall caused Chrysler to return all hybrids in transit from the factory to dealers back to the factory for recall fix.
3. Hybrids now on dealer lots (new or used) can not be sold and must have the recall cleared before they can be offered for sale. Do we know if these vehicles will be shipped back to the factory for the recall action?
6. No firm dates have been given to customers with existing Hybrids when dealers will have parts to clear the recall. Best guess 3rd or 4th quarter.

Seems to be true. For #6, if in fact, less than 500 vans was made (I thought I read about 250) strange they cannot get the diode for that many vehicles since I'm sure not all vans will come back at the exact same time, they should be able to keep up and replace the detective part. But more I think about it, the factory isn't really made to replace a part, so maybe it'll take days to fix each van.

Chrysler should offer those that did a early pre-sale, the 2018 model for the same price (if the price really does change from the 2017) and still offer the Level 2 charger.. Hmm I wonder what's going to happen about my level 2 charger..
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post #9 of 101 (permalink) Old 06-15-2017, 10:28 PM
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it is a voluntary recall. https://www.cnet.com/roadshow/news/c...tery-problems/

"Fiat Chrysler has issued a voluntary recall for all the Pacifica Hybrids -- since it's a new car, this amounts to just 1,368 vehicles in the US and 309 in Canada, for a total of 1,677... The problem can be narrowed down to the hybrid electrical system. A small number of owners (according to FCA) have reported issues with diodes on the batteries, reportedly part of a control module. If the diodes stop functioning entirely, it can result in a loss of propulsion."

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post #10 of 101 (permalink) Old 06-15-2017, 10:31 PM
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Yeah, at this point getting a 2017 model year without a few extra discounts thrown in is pretty dumb considering some automakers (*cough* Honda Odyssey *cough*) have 2018 models now available. 2017 is more than half over! What's the use of ordering in February if you don't get a vehicle until after they stop making that model year?! Even Chrysler will be unveiling the 2018 in a couple of months, we've all been waiting this long why not get the one that will hold it's value a year longer?! They'd better start sweetening this deal...the clock is ticking fast. Whoever was in charge of this product launch, customer relations, and corporate communications should start looking for jobs elsewhere because clearly they all suck at what they're doing. Customer good-will has a shelf life and it's expiring.
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