Pre-September Build Owners - Speak Up
The answer Chrysler has for Pre-September build Pacifica owners had better be more than "sorry about your luck." I don't know about anyone else, but I would consider this to be a major violation of a manufacturer acting with "due care" to protect existing and potential customers. While it is too early to talk legal remedies, to my knowledge there hasn't even been an official communication from Chrysler on the issue yet, the circumstances and timeline are certainly suspect.
First with how long crash test ratings took to be published and second with how quickly (in the meanwhile) an upgraded test unit was engineered, produced, and tested again. Not to mention the fact that the production break date conveniently preceded the IIHS announcement. Mind you, all of this is going on in the background with no communication whatsoever to owners and potential buyers about a serious safety issue (evidenced by how quickly they changed the design) that could ultimately be fatal to the driver.
I encourage all Pre-September build Pacifica owners to do as I have already done and contact Chrysler / FCA to communicate that doing nothing is not an acceptable answer for this issue. It is one thing to have some bugs in your UConnect infotainment system or glitches in the hands-free parking feature. Total shearing of drivers door hinges for a family car that wives (mine included) and mothers are using daily, demands a more proactive and substantial response. Obviously there are limits, they aren't going to have dealers take apart the whole front end to weld in new supports, but Chrysler / FCA employs a lot of smart engineers who figure out tough engineering problems on a daily basis.
So the ball is in your court Chrysler / FCA, if as a company you care about maintaining customer goodwill (at a minimum for the ~40k Pre-September units / owners) and continuing positive buzz that the Pacifica has generated so far; act in good faith and allocate some time and resources to come up with a creative solution for people who (in the absence of 3rd party safety data) put their faith in you and your structural safety validation processes.
Last edited by KW23; 09-21-2016 at 08:00 PM.