I sincerely regret to hear of the trouble you are experiencing with your Pacifica. Given your situation, I would be more than happy to escalate a case on your behalf and connect you with a Case Specialist who can work alongside your dealer to find a potential solution. If this would be of interest, please follow up with us via private message at your earliest convenience. Hope to hear from you soon.
Chrysler Social Care Specialist
Thank you Mark for reaching out. Any help would be ideal as we are on vacation with a 3 and 1 year old and need our van back (or a rental). I have sent you a PM!
May or June 2018 (the month is an educated guess based as it was custom built and we took delivery asap)
Pacifica Hybrid Limited