3 bumps in dash above radio - Page 3 - 2017+ Chrysler Pacifica Minivan Forums
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post #21 of 183 (permalink) Old 06-15-2017, 02:16 PM
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They're difficult to see in the pics, but we'll give it a shot. They're easy to feel when running your hand across the dash and easy to spot in certain light. The outside edges of the bumps line up with the edges of the UConnect head unit, so I'm assuming that has something to do with it.

And thanks for the heavy Chrysler Cares presence. I've never seen this amount of OEM involvement in any of the other forums I've been in. It's much appreciated!!
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File Type: jpg 2.jpg (174.6 KB, 149 views)
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post #22 of 183 (permalink) Old 06-17-2017, 03:25 PM Thread Starter
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Originally Posted by ChryslerCares View Post
Hi everyone,

I grabbed the photos that @BigMamasPaci posted earlier in this thread but if you are experiencing these bumps/bubbles can you post images of what your dash pad looks like?
I'd like to send some examples over to the Brand for further review. Thank you!

Andrea
Chrysler Social Care Specialist
Wow...I am so happy to see Chrysler's involvement in addressing this. While I am not happy others are experiencing this, I am glad to know it isnt just me.

My new dash arrived at service dept today and will be going in for replacement on 6/23/17.
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post #23 of 183 (permalink) Old 06-19-2017, 08:41 AM
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Andrea & Chrysler Cares:

Really appreciate you taking an interest in this issue. Attached are dash bump photos from my Touring L Plus built 8/16. Taking photos is tricky but I think you can see the surface shadows from the 3 main bumps. Pressing on the dash pad surface with my fingers, there is some soft give except where the bumps are which are firm like there are underside supports there or something. Hopefully the product team can work with the dash supplier to correct this defect in future model years & develop a TSB for fixing those of us with bumpy dashes.
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File Type: jpg IMG_2379_1497875747759.jpg (65.7 KB, 125 views)
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File Type: jpg IMG_2387_1497875787738.jpg (52.1 KB, 106 views)
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Last edited by Nails1; 06-19-2017 at 11:08 AM.
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post #24 of 183 (permalink) Old 06-27-2017, 08:22 AM Thread Starter
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UPDATE:

Service dept got my new dash in a week and a half ago, they just opened the box to work on it yesterday and low and behold it has the EXACT same bumps. Service guy said he is calling the "powers that be" to determine if they are supposed to be like this or if there is a color issue (like happens only with the dark dash or something). Which obvi they are not bc he told me half the Pacificas on their lot are fine and half have the bumps. He hasnt torn my dash apart yet bc he doesn't want to make an unnecessary rattle if all the new dashes all have bumps too. I have been w/o my car since Friday evening (it's Tuesday now) luckily they gave me a loaner car but I'm very frustrated for something that should have been noticed a long time ago with all these issues. He did make it sound like he would try to get a dash in that didn't have the bumps, but the question is do those exist in the correct color for me? I'm supposed to have a call back from him today so I will update again later.
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post #25 of 183 (permalink) Old 06-27-2017, 09:27 AM
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I have the 3 bumps too. Definitely feels like something is pushing on the back side and causing it.

Keep us posted on how the dash replacement goes. I'm on the fence as to whether or not it's worth getting changed out.
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post #26 of 183 (permalink) Old 06-27-2017, 01:02 PM
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Quote:
Originally Posted by BigMamasPaci View Post
UPDATE:

Service dept got my new dash in a week and a half ago, they just opened the box to work on it yesterday and low and behold it has the EXACT same bumps. Service guy said he is calling the "powers that be" to determine if they are supposed to be like this or if there is a color issue (like happens only with the dark dash or something). Which obvi they are not bc he told me half the Pacificas on their lot are fine and half have the bumps. He hasnt torn my dash apart yet bc he doesn't want to make an unnecessary rattle if all the new dashes all have bumps too. I have been w/o my car since Friday evening (it's Tuesday now) luckily they gave me a loaner car but I'm very frustrated for something that should have been noticed a long time ago with all these issues. He did make it sound like he would try to get a dash in that didn't have the bumps, but the question is do those exist in the correct color for me? I'm supposed to have a call back from him today so I will update again later.
Hi BigMamasPaci,

Sorry to hear about this! Can you PM our page with your VIN and dealership's name? I'd like to look into this further for you.

Andrea
Chrysler Social Care Specialist
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post #27 of 183 (permalink) Old 06-27-2017, 02:36 PM Thread Starter
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UPDATE 2:

I'm picking my Pacifica up today with no change in the dash. They are still waiting to hear from engineering why they look like this and if I/we owners have to just deal with this or what solutions may be available. The "new" dash they received to swap has worse bumps they said than the condition mine is in, so they didnt do anything to mine since there would be no improvement. Very frustrating.

Thank you Andrea. I will send you my information.
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post #28 of 183 (permalink) Old 06-27-2017, 05:53 PM
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Originally Posted by Vereeke View Post
I have the 3 bumps too. Definitely feels like something is pushing on the back side and causing it.

Keep us posted on how the dash replacement goes. I'm on the fence as to whether or not it's worth getting changed out.
Vereeke: Please try and get some photos of your dash bumps and attach them in this thread for Chrysler Cares who has asked us to post them. Thanks!
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post #29 of 183 (permalink) Old 06-27-2017, 08:06 PM
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The bumps are much more noticeable in person. You can definitely feel something pushed against the three spots and if the sun shines on them at the right angle they are VERY noticeable.
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post #30 of 183 (permalink) Old 06-28-2017, 12:46 AM
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Could it be push in clips to hold the dash in place that did not seat properly?
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