June 2019 UPDATE
Contacted uConnect customer service by phone. After an hour with uCS (original power cord required, correct data port, bluetooth on, bluetooth interfaced to iPhone) all the routine things we have done several times previously, the final answer: We can't help you, but you have an update available, take it to the dealer. At the dealer, they were unaware an update is available but said they would get it, but it would require several hours for them to download it to their system, and further serveral hours to download to my 2018 Pacifica Touring L. The dealer said they'd call me to schedule the update once they have it. So, yet another trip to the dealer without resolution. The dealer did say that if the update doesn't cure the problem, a new uConnect system is the only way to fix it. So far the van is under warranty, but the miles tick away daily. I asked the dealer if uConnect does wireless updates, answer: Yes, but you will get a screen notification and authorization. This has never happened with our system.
Another oddity: When I visit the uConnect website, using my log in and password I get a notification "no account registered." I tried to re-register but it didn't work.
RANT: I have a $199 smartphone that udates via cell or wifi several times a year, and I get notifications of impending updates. On my $38,000 Pacifica I get zero notifications, it has failed 3 times in the past 8 months, and I must inform the dealership of an available update, make a second trip to that dealership for the update after calling uConnect customer service. Something isn't right with that picture.
While the rest of the vehicle performs as expected, the uConnect failures have gone far beyond simple annoyance. Our current dependable navigation tool is a $40.00 Garmin bought on eBay. Or my cellphone. Our state has a "hands free" law, so the saftey and convienence of uConnect was one of our buying decisions.
2018 Pacifica Touring L gas