We purchased a 2019 Limited back in January 2019. The actual purchase experience was H3LL, but we love the Pacifica. I've never had a vehicle with such well-thought out features (save the ESS.... what the heck were they thinking?).
Back to the H3LL experience..... by the time I could actually LEAVE the dealership that evening, it was past their closing time. I had to remind them they promised a full tank of gas, so I had to wait while a driver took it over to the nearest gas station and filled it on their dime.
By the time I got home, I was exhausted, and hadn't even had supper yet (after 9:30 pm!). The next day, I went into the Pacifica to open the glove compartment to review the supplied manuals, warranties, etc.... To my surprise, it was EMPTY. I called the dealership to report this. They apologized all over creation, and told me to come back; they had the packet for the glove compartment.
Well, once more after I received that, I then took time to review everything. I thought.... hmm... shouldn't there be an OWNER'S MANUAL in this? I did take time to DOWNLOAD the digital copy from Mopar as a .pdf file. That digital copy is about 800 pages long!!!! The dealership to me that Chrysler no longer issues a paper copy of the owner's manual, but instead provides it through the UConnect screen. Next, I called Chrysler Corporate, and asked where my actual physical copy of the owner's manual was. They said "Hey Mr. TJ.... we'll send it right out!" Which they did.
They also sent out the owner's manual for the Hybrid, which we don't own. Now, 2 things I want to ask/comment:
1) Did YOU receive an actual 800-page long, 2-inch thick Pacifica Owner's Manual when you purchased your vehicle?
2) If you did receive it at time of purchase, what did you think about the freakin' SIZE of that manual? My thoughts are if they removed all the redundant LEGAL WARNINGS that the lawyers forced them to print every other sentence, they probably could have made the owner's manual about 1/4th the size.
Anyhow.... thanks for reading this. I'd appreciate your replies, at least to know if what I experience with having a physical copy of the manual is normal, or NOT having it is normal. Personally, I prefer something I can hold in my hand to read and refer to, not flip digital pages or wait to hop from link to link.