A second Pacifica PHEV fire - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 35 (permalink) Old 06-15-2019, 04:10 PM Thread Starter
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A second Pacifica PHEV fire

We've had a Pacifica Limited PHEV since August 2018, and have been very happy with it (borderline evangelistic, in fact) up until this morning. At 7am, we heard a loud explosion and ran downstairs to discover the car burning. We called the fire department, and they were there in 5-6 minutes, but in that time the vehicle gas tank ruptured was the car was completely engulfed in flames.

The vehicle had been plugged into a standard 110V outlet overnight (actually, around 16 hours) using the manufacturer's provided charging cable. We hadn't driven it since the afternoon before. So it was fully charged at the time.

A neighbor's web cam caught the explosion. The vehicle was emitting a large amount of smoke prior to the explosion.

Thankfully, everyone got out of the house and the only serious damage was to the vehicle, the driveway, and the nearby plants. If it had been in the garage, it would've been a different story (we would've lost the house for sure).

Since this is two incidents in as many months (this one is almost identical to the incident described by pacificafire), I wanted to alert as many owners as possible. Please don't shoot the messenger (I'm still a fan of hybrids, but a bit in shock at the moment).

I also want to emphasize that we know almost nothing about the cause at this point, other than it doesn't appear to be arson. The only thing I think that can be ruled out is the recall issue, since the engine was completely cold (and had been -- yesterday was an all-electric day).

I'll post things as I find out more facts, but any cause at this point is speculation.
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post #2 of 35 (permalink) Old 06-15-2019, 06:24 PM
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Oh, My. Good to read it did not get the house.
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post #3 of 35 (permalink) Old 06-15-2019, 06:44 PM
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Beyond frightening. Shock's gotta be an understatement, glad everyone's ok! No damage to the front of the house? Those flames looked intense!

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post #4 of 35 (permalink) Old 06-15-2019, 11:09 PM
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Did the neighbor give you the full video? Maybe it will be possible to see where the fire started.
Glad you're OK.

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post #5 of 35 (permalink) Old 06-16-2019, 12:59 PM
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Quote:
Originally Posted by Bsmith View Post
We've had a Pacifica Limited PHEV since August 2018, and have been very happy with it (borderline evangelistic, in fact) up until this morning. At 7am, we heard a loud explosion and ran downstairs to discover the car burning. We called the fire department, and they were there in 5-6 minutes, but in that time the vehicle gas tank ruptured was the car was completely engulfed in flames.

The vehicle had been plugged into a standard 110V outlet overnight (actually, around 16 hours) using the manufacturer's provided charging cable. We hadn't driven it since the afternoon before. So it was fully charged at the time.

A neighbor's web cam caught the explosion. The vehicle was emitting a large amount of smoke prior to the explosion.

Thankfully, everyone got out of the house and the only serious damage was to the vehicle, the driveway, and the nearby plants. If it had been in the garage, it would've been a different story (we would've lost the house for sure).

Since this is two incidents in as many months (this one is almost identical to the incident described by pacificafire), I wanted to alert as many owners as possible. Please don't shoot the messenger (I'm still a fan of hybrids, but a bit in shock at the moment).

I also want to emphasize that we know almost nothing about the cause at this point, other than it doesn't appear to be arson. The only thing I think that can be ruled out is the recall issue, since the engine was completely cold (and had been -- yesterday was an all-electric day).

I'll post things as I find out more facts, but any cause at this point is speculation.
Really glad no one was hurt. I think if this had happened to me, I would be in shock and incoherent at this point. The third picture of the charred van looks like it is still plugged in.

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post #6 of 35 (permalink) Old 06-16-2019, 08:38 PM
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It doesn’t look to be the 12v battery based on the 1st picture. Sorry this happened to your family.
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Last edited by black88mx6; 06-16-2019 at 08:54 PM.
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post #7 of 35 (permalink) Old 06-16-2019, 08:58 PM
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Texas on the plate? I would be very surprised if this was another from Canada.

Last edited by black88mx6; 06-16-2019 at 09:04 PM.
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post #8 of 35 (permalink) Old 06-16-2019, 10:07 PM
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I'm so sorry this happened to your van. Thank you for posting it on the forum.

Be aware that there are people on this forum who will doubt that there was *any* problem with your van. You will see everything from 'rodent chewed your cables, not an issue with the van', to 'it's your 110V outlet, not the van', to grassy knoll theories.

Please also report to NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/

Again, I am sorry this happened
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post #9 of 35 (permalink) Old 06-17-2019, 12:52 PM
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Quote:
Originally Posted by Bsmith View Post
We've had a Pacifica Limited PHEV since August 2018, and have been very happy with it (borderline evangelistic, in fact) up until this morning. At 7am, we heard a loud explosion and ran downstairs to discover the car burning. We called the fire department, and they were there in 5-6 minutes, but in that time the vehicle gas tank ruptured was the car was completely engulfed in flames.

The vehicle had been plugged into a standard 110V outlet overnight (actually, around 16 hours) using the manufacturer's provided charging cable. We hadn't driven it since the afternoon before. So it was fully charged at the time.

A neighbor's web cam caught the explosion. The vehicle was emitting a large amount of smoke prior to the explosion.

Thankfully, everyone got out of the house and the only serious damage was to the vehicle, the driveway, and the nearby plants. If it had been in the garage, it would've been a different story (we would've lost the house for sure).

Since this is two incidents in as many months (this one is almost identical to the incident described by pacificafire), I wanted to alert as many owners as possible. Please don't shoot the messenger (I'm still a fan of hybrids, but a bit in shock at the moment).

I also want to emphasize that we know almost nothing about the cause at this point, other than it doesn't appear to be arson. The only thing I think that can be ruled out is the recall issue, since the engine was completely cold (and had been -- yesterday was an all-electric day).

I'll post things as I find out more facts, but any cause at this point is speculation.
Hi Bsmith,
We deeply regret to see that you have experienced this. We are glad to hear that everyone is safe. We would like to ensure that this is documented as well as get you connected with a case specialist for further handling. Please send our team a private message!
Alex
Chrysler Social Care Specialist
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post #10 of 35 (permalink) Old 06-17-2019, 02:52 PM
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Was the OEM EVSE plugged into an extension cable?
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