Originally Posted by Greg Schroeder
Most people would want to have a good faith remedy provided by the dealer, but my guess is somebody at the dealer drove it and screwed it up and parked it so they wouldn't be blamed for damage. How many people work there? Dozens? The problem here is you didn't go right back, but rather told another dealer and took the van on vacation . I feel your pain, but imagine if you sold a brand new car to somebody and didn't have any clue what damage may or not be existing then the buyer brings it back a week or two later and asks for compensation? It's a shame.
We bought our new hybrid Pacifica hybrid a few months back. Our deal was good, but took a long time. They had pulled up the van ready to drive off while we did paper work. As it sat there it got a big black door ding. Seriously? I pointed at it and they cleaned off the black gook to see no paint damage and a ding. They immediately gave me a paintless dent removal voucher. Imagine if I'd of drove away, showed it to a different dealer, went on vacation then went back and showed the dealer I bought it from a week or two later? No way they would believe they did it at that point.
I explained that I brought the van to the nearest dealer because I presumed that it had an assembly defect that had to be repaired under warranty. Any dealer can handle a warranty claim. Should I, as a consumer, be expected to know the nature of the problem? I don't think so. Even the dealer I brought the van to couldn't tell that it was an accidental damage before they lifted the van up. I walked around the van and would also notice a door ding, in fact I noticed something that turned out to be mostly dirt. But I didn't put my face on the ground to inspect the undercarriage. Should I be blamed for this?
I also don't see anything wrong with the vacation. It was a 4th of July week, the dealer wouldn't be able to look at the van before the holiday. I taped the skirt to the body to ensure that it stays in place.
If we can agree that I didn't doctor the pictures, the damage was clearly there on the day of the purchase. So why fixing it later is a problem? It was a completely arbitrary decision, they didn't cite any specific policies.
Ultimately, the delay wasn't the reason for denial. As our conversation drew to an end, the bottom line was "the vehicle was looked over by multiple people, they wouldn't have missed the damage if it was there". In Carl's own words:
The damage was pretty visible as far as the misaligned rocker panel so we find it hard to believe that we all missed it at time of delivery.