Brake noise? - Page 3 - 2017+ Chrysler Pacifica Minivan Forums
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post #21 of 30 (permalink) Old 04-17-2018, 11:52 AM
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Sorry to revive a year old thread but just picked up a used 2017 limited with just under 10,000 miles and I hear the slight "shhhhhh" sound on soft braking. I haven't attempted anything with ACC yet. Was it determined "that's just the way it is" or should I be bringing it in for service?
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post #22 of 30 (permalink) Old 04-21-2018, 09:38 PM
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the only way ur getting rid of it is to change rotors and pads by ur own mechanic , the dealer wont do it, good rotors, pads, labor with set u back close to 500 so just live with it, i am
they have sound absorption panels but it doesnt help because its actually a vibration that is being transmitted to the body through the suspension mounts,
and from there it's amplified by the dash mounts nearby, chalk another one up to unibody construction,
proof: ul never hear it with the windows open, i tried at night on quiet road going slow
can only hear it with the windows closed, and it's is for sure the rotors cause if u get it even a little wet the sound stops
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post #23 of 30 (permalink) Old 06-21-2018, 07:10 PM
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Quote:
Originally Posted by iceman View Post
the only way ur getting rid of it is to change rotors and pads by ur own mechanic , the dealer wont do it, good rotors, pads, labor with set u back close to 500 so just live with it, i am
they have sound absorption panels but it doesnt help because its actually a vibration that is being transmitted to the body through the suspension mounts,
and from there it's amplified by the dash mounts nearby, chalk another one up to unibody construction,
proof: ul never hear it with the windows open, i tried at night on quiet road going slow
can only hear it with the windows closed, and it's is for sure the rotors cause if u get it even a little wet the sound stops
Gonna have to agree with iceman on this one. I have a limited and the noise started around 10000km. To me, it is minor noise that with radio on and kids talking, u wonít ever notice. Plus the fact that I donít notice any degradation in braking ability, I am just gonna not think about it until the pads/rotors r ready to be replaced.
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post #24 of 30 (permalink) Old 06-22-2018, 09:52 PM
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The issue is not old, i have a 2018 pacific and the same issue

Hi

I have the same issue and it started only at about 600 miles. I bought a 2018 pacific touring L and at just about 600 miles i started hearing the noise when breaking at slow speed in the city.

Its definitely due to low quality parts (rotors or pads) that is causing the issue. I now have about 5k on the van but wasn't sure if it was worth going to the dealership to see if they will replace or resurface the rotors.

But its not just the sound i do feel as the brakes do not respond as they were before the noise started. I have always owned toyota and honda's. Never have i had such issues with brand new car. specially the breaks on my current honda are crisp even after 2 years of use they act just like new. I also feel that the FCA dealerships don't give the service that i receive from the toyota and honda dealerships. Last i called them when my battery died for no reason after just 4k miles. They told me that they had no loner to give out and can't schedule me for 3 weeks so just leave the car with them. It seems like FCA has no loyalty program and is not concerned with customer satisfaction or customer retention.

At this moment this might just be my last FCA automotive purchase.

Is it worth taking to the dealership and what are the chances resurfacing the rotor will resolve it to some extent?
post #25 of 30 (permalink) Old 06-24-2018, 07:00 AM
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My van makes the shhhhh sound to on low effort braking. I suspect the ceramic composite brake pad material in the OEM pads. The rotors & calipers are manufactured by Brembo and are excellent quality. If this really bothers you, try and aftermarket pad.
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post #26 of 30 (permalink) Old 06-26-2018, 01:26 PM
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Quote:
Originally Posted by [email protected] View Post
Hi

I have the same issue and it started only at about 600 miles. I bought a 2018 pacific touring L and at just about 600 miles i started hearing the noise when breaking at slow speed in the city.
Its definitely due to low quality parts (rotors or pads) that is causing the issue. I now have about 5k on the van but wasn't sure if it was worth going to the dealership to see if they will replace or resurface the rotors.
But its not just the sound i do feel as the brakes do not respond as they were before the noise started. I have always owned toyota and honda's. Never have i had such issues with brand new car. specially the breaks on my current honda are crisp even after 2 years of use they act just like new. I also feel that the FCA dealerships don't give the service that i receive from the toyota and honda dealerships. Last i called them when my battery died for no reason after just 4k miles. They told me that they had no loner to give out and can't schedule me for 3 weeks so just leave the car with them. It seems like FCA has no loyalty program and is not concerned with customer satisfaction or customer retention.
At this moment this might just be my last FCA automotive purchase.

Is it worth taking to the dealership and what are the chances resurfacing the rotor will resolve it to some extent?
Hi [email protected],
This is not what we hope to hear from our customer. We regret to learn of your frustrations and concerns with the noise you are experiencing when braking. I would like to look into this further for should you choose to work with your dealer on this. If this is something that interest you, please feel free to send our team a private message.
Julie
Chrysler Social Care Specialist
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post #27 of 30 (permalink) Old 06-27-2018, 09:15 AM
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Quote:
Originally Posted by [email protected] View Post
Hi

I have the same issue and it started only at about 600 miles. I bought a 2018 pacific touring L and at just about 600 miles i started hearing the noise when breaking at slow speed in the city.

Its definitely due to low quality parts (rotors or pads) that is causing the issue. I now have about 5k on the van but wasn't sure if it was worth going to the dealership to see if they will replace or resurface the rotors.

But its not just the sound i do feel as the brakes do not respond as they were before the noise started. I have always owned toyota and honda's. Never have i had such issues with brand new car. specially the breaks on my current honda are crisp even after 2 years of use they act just like new. I also feel that the FCA dealerships don't give the service that i receive from the toyota and honda dealerships. Last i called them when my battery died for no reason after just 4k miles. They told me that they had no loner to give out and can't schedule me for 3 weeks so just leave the car with them. It seems like FCA has no loyalty program and is not concerned with customer satisfaction or customer retention.

At this moment this might just be my last FCA automotive purchase.

Is it worth taking to the dealership and what are the chances resurfacing the rotor will resolve it to some extent?
My 17 TL+ has the same brake noise that started around 5k miles. It comes and goes. It seems like it's more severe after some highway miles.
I took it to the dealer for the first oil change last Saturday and asked them to look at (listen to) the noise as well and of course they couldn't hear or find anything. And they were not lying. I couldn't hear the brakes on my way home, either. Then on Sunday the noise came back...
I'll try to bring it in again when I can 'catch' the noise because brake pads and rotors are covered for 1 year and it's coming up soon.
If they can solve it under warranty I'll just live with it until I can't and replace the pads/rotors myself.
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post #28 of 30 (permalink) Old 06-28-2018, 10:40 AM
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Ours has it to, but its not intrusive so I personally don't care.

2017 Billet/Alloy Limited - UConnect Theater/Sound, 20 inch Wheels, Safety Tec

Previously:
2001 Ody EX
2004 Ody EX NAV
2006 Ody Touring RES NAV
2009 Ody Touring RES NAV
2011 Ody Elite
2014 Ody Elite
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post #29 of 30 (permalink) Old 04-01-2019, 03:53 PM
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Brake noise on 2018 Pacifica hybrid plug in at about 3 k miles dealer replaced rotors. Had to take in 3 times!
1 didn’t want to do this work that day - even though I had appt
2 acknowledged problem after great effort at explanation - need to come back b/c didn’t have part
3 replaced rotor
NOW:
Another 3k miles in van. And the sound is back. Sounds like a grinder at low speed.
I am thinking this is a design flaw - parts inferior or underspec’d somehow.
Have had dozen plus vehicles and only one like this was a first model year Nissan Armada — it was taken back by Nissan as a lemon.
Guess I will return to dealer but the time commitment is very high and super frustrating.
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post #30 of 30 (permalink) Old 04-02-2019, 11:56 AM
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Quote:
Originally Posted by JimH View Post
Brake noise on 2018 Pacifica hybrid plug in at about 3 k miles dealer replaced rotors. Had to take in 3 times!
1 didnít want to do this work that day - even though I had appt
2 acknowledged problem after great effort at explanation - need to come back b/c didnít have part
3 replaced rotor
NOW:
Another 3k miles in van. And the sound is back. Sounds like a grinder at low speed.
I am thinking this is a design flaw - parts inferior or underspecíd somehow.
Have had dozen plus vehicles and only one like this was a first model year Nissan Armada ó it was taken back by Nissan as a lemon.
Guess I will return to dealer but the time commitment is very high and super frustrating.
Hi JimH,
We regret to hear that you are experiencing this concern with your brakes. Please send us a private message if you would like some additional assistance!
Alex
Chrysler Social Care Specialist
ChryslerCares is online now  
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