3rd row power stow and go? - Page 2 - 2017+ Chrysler Pacifica Minivan Forums
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post #11 of 94 (permalink) Old 10-31-2016, 02:31 PM
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Originally Posted by BrettP View Post
Mine didn't move at all but after they resync'd the computer it hasn't had any problem since. When you go back to the dealer to pick your van up, check ALL your other seat functions before leaving. By resetting / reprogramming the computer they fixed my rear seat but inadvertently broke the stow-n-go function on the driver's seat and also the memory seat & external mirror function (1/2 buttons on the door) didn't work and I had to return a second time. I haven't had anything serious go out with my Pacifica so Kathy and I are very happy at 3600 miles.
My one day old (!!!) Limited has the exact same problem: The left (driver's) side third row seat is stuck in a half-way position. The bottom seat cushion is up and firmly attached to the body, but the seat is still folded up, which means that it's taking up space AND it's unusable. Pressing the button won't do anything, and I don't even hear any hum or any other sound that makes me think something is happening when I press. I am unable to manually stow it as it is firmly locked, and I am also unable to unfold the seat -- that hinge also appears to be firmly locked.

Any ideas? Just take my one day old car in for service?
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post #12 of 94 (permalink) Old 10-31-2016, 03:08 PM
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Originally Posted by echo1877 View Post
My one day old (!!!) Limited has the exact same problem: The left (driver's) side third row seat is stuck in a half-way position. The bottom seat cushion is up and firmly attached to the body, but the seat is still folded up, which means that it's taking up space AND it's unusable. Pressing the button won't do anything, and I don't even hear any hum or any other sound that makes me think something is happening when I press. I am unable to manually stow it as it is firmly locked, and I am also unable to unfold the seat -- that hinge also appears to be firmly locked.

Any ideas? Just take my one day old car in for service?
Hi echo1877,

I would recommend going back in to your dealership. There is a technical service bulletin, just released, that may be helpful:

"NUMBER: 08-084-16
GROUP: Electrical
DATE: October 25, 2016

SUBJECT:
Flash: 3rd Row Folding Seat Module Diagnostic And System Enhancements
OVERVIEW:
This bulletin involves reprogramming the Folding Seat Module (FSM) with the latest
available software.

SYMPTOM/CONDITION:
Customer may experience an inoperative 3rd row seats. Upon further investigation, a
technician may find the following Diagnostic Trouble Codes (DTCs) have been set:
B1E5F-92 - 3rd Row Seat Left Latch Switch - Performance Or Incorrect Operation.
B1E60-92 - 3rd Row Seat Right Latch Switch - Performance Or Incorrect Operation.
This software will also corrects a condition where the 3rd row seats would start, but not
complete their movement when commanded to go to either normal or stowed position. The
interruption of the movement is usually followed by a reversal of the seat movement. This
condition happens more so in low ambient temperature, 4C (40F) and/or low battery
voltage."

Let me know if you need any help making an appointment!

Kori
Chrysler Social Care Specialist
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post #13 of 94 (permalink) Old 10-31-2016, 04:06 PM
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Hi echo1877,

I would recommend going back in to your dealership. There is a technical service bulletin, just released, that may be helpful:

"NUMBER: 08-084-16
GROUP: Electrical
DATE: October 25, 2016

SUBJECT:
Flash: 3rd Row Folding Seat Module Diagnostic And System Enhancements
OVERVIEW:
This bulletin involves reprogramming the Folding Seat Module (FSM) with the latest
available software.

SYMPTOM/CONDITION:
Customer may experience an inoperative 3rd row seats. Upon further investigation, a
technician may find the following Diagnostic Trouble Codes (DTCs) have been set:
B1E5F-92 - 3rd Row Seat Left Latch Switch - Performance Or Incorrect Operation.
B1E60-92 - 3rd Row Seat Right Latch Switch - Performance Or Incorrect Operation.
This software will also corrects a condition where the 3rd row seats would start, but not
complete their movement when commanded to go to either normal or stowed position. The
interruption of the movement is usually followed by a reversal of the seat movement. This
condition happens more so in low ambient temperature, 4C (40F) and/or low battery
voltage."

Let me know if you need any help making an appointment!

Kori
Chrysler Social Care Specialist
Hi Kori, that TSB describes it perfectly. Any help would be appreciated! I can't PM for some reason -- could you PM me please?

Thanks!
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post #14 of 94 (permalink) Old 11-01-2016, 09:19 AM
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Originally Posted by echo1877 View Post
Hi Kori, that TSB describes it perfectly. Any help would be appreciated! I can't PM for some reason -- could you PM me please?

Thanks!
Looks like we don't have enough posts for PMs yet, since we just joined! Can you email [email protected] (put Attn: Kori in the subject line) with your VIN and I can reach out to help make you an appointment?

Kori
Chrysler Social Care Specialist
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post #15 of 94 (permalink) Old 11-02-2016, 06:45 PM
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Originally Posted by ChryslerCares View Post
Looks like we don't have enough posts for PMs yet, since we just joined! Can you email [email protected] (put Attn: Kori in the subject line) with your VIN and I can reach out to help make you an appointment?

Kori
Chrysler Social Care Specialist
After a day at the dealer, our car is ready. I will test the Stow N Go and seat memory before leaving. Keep our fingers crossed that it's smooth sailing from now on.
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post #16 of 94 (permalink) Old 11-02-2016, 08:43 PM
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Had the same problem with the 3rd row of seats. Did not unfold properly and backrests remained stuck in a folding position. Went to the dealer and they fixed it through a software flash. In case it happens again I wish there was a manual override. If there is, let me know.
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post #17 of 94 (permalink) Old 11-03-2016, 10:37 AM
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Originally Posted by echo1877 View Post
After a day at the dealer, our car is ready. I will test the Stow N Go and seat memory before leaving. Keep our fingers crossed that it's smooth sailing from now on.
Let me know if everything is working properly for you now!

Kori
Chrysler Social Care Specialist
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post #18 of 94 (permalink) Old 11-22-2016, 11:46 AM
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Third row automatic stow and go problem

Anyone have any issues with theirs? Mine apparently has stopped working. The buttons to stow or return to normal do not do anything. The seat adjustments also do not do anything. Maybe I'm missing something?
Thanks any help would be appreciated
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post #19 of 94 (permalink) Old 11-22-2016, 12:52 PM
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That happened to me on day one with our Limited, it ultimately took a trip to the dealership...

Please see this thread: https://www.pacificaforums.com/forum/...html#post44010
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post #20 of 94 (permalink) Old 11-22-2016, 02:34 PM
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Hi elgreek84. I've merged your thread into this existing one on the issue that echo1877 has pointed out.

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