Just bought a used 2018 Limited. What do you do if the drawer is stuck fully closed? Seems like whatever internal latch mechanism is in there is broken. The outside handle lifts up with ease, but the drawer will not budge at all.
That was the exact problem I had. Turns out it's a 5-second fix, after you remove the console... There is a small cable from the latch handle that runs to the release mechanism on the bottom of the drawer. In my case, the cable had popped-off the release lever, and was no longer pulling the release.
The fix unfortunately requires you to remove the console - sorry, only way to do it. Review the post back a few pages with this link in it: https://www.pacificaforums.com/forum...7&d=1546114314
I found it wasn't really wasn't too bad if you follow the directions - PLUS - run the seats the whole way forward to remove the rear inner track covers, then back to access the front track covers, then remove the front left and right bolts (the ones on the side) by accessing them from the front under each front seat. Then move the seat full forward again to remove the rear set of bolts accessed from under the rear of the front seats. Then two nuts in the front, and out it comes... I found a 1/4" drive ratchet with a 6" extension and a 10mm socket was just right. A ratcheting torx driver is also handy for removing the 4 track cover screws which are a bit of a pain to get at.
Also, be careful to remove the 3 electrical connectors.
Once you have it out, you may be able to just force the drawer open with a sharp pull - that's what I did. If so, you can probably repair the latch without the next step. If not, remove the 8 (perhaps 10?) screws on the bottom that hold the drawer slides in - don't miss the two right at the back partially hidden by the rear cover. Remove the drawer and you'll see the release mechanism on the bottom of the drawer. Likely the cable popped-out and can just be hooked back up.