I had a similar problem. I could not find any way to remove that drawer from the outside without taking the console out for disassembly.
However, since it is a CD case with a flat surface maybe...
1-If you have a small vacuum with a small diameter very flexible hose maybe you can work it over the inside lip of the drawer and using suction pick up the CD case at least far enough to get fingers on it.
2-You might be able to use one of those small very flexible suction cups like those used to attached radar detectors or telephones to the windshield. Make a loop at the end of a stiff piece of copper wire or coat hanger to hold the nub on the outside of the suction cup. Bend the wire so it can go over the inside lip of that door and long enough to reach the CD case. Press it on. You just need to lift one side of it enough to get fingers on the CD case.
3-A combination of 1 & 2 where you put a hole in the center of the suction cup and glue the suction cup to a rubber hose making a good seal. The other end of the rubber hose gets duck taped to a regular vacuum hose.
4- if you remove the entire super console there are 2 nuts up front under a rubber mat and 2 #10 bolts on each side at floor level under an easily removed plastic trim piece. The seats make it challenging to get the bolts out but only because of the tight quarters. Small and nimble hands are needed. Three electrical connectors up front and the entire box is ready to lift out. All electrical connectors have little push tabs that have to press in for the connector to easily release and one of them has an additional white tab that needs to be clicked rearward before the release tab can be pressed. Take the console out of the Pacifica. Next, turn the console upside down to get the CD case to "fall" to the top then tip the console forward to make the CD case come out or use your fingers to retrieve. Nothing about removing that console would be hard at all if it weren't for the seats being in the way, but it can be done with patience, small hands and the right tools.
5- this same problem may happen again so this next suggestion might make you wince a little but might be the easiest. You could use a dremel tool to cut a slot into the inside plastic wall wide enough for a finger or wrist, reach in and retrieve your case. To repair the mess cut a larger square of similarly colored plastic to cover the hole. Make it a quarter inch higher on top so maybe this won't happen again. Make it look pretty. You might like to use screws or snap springs to attach it in case you have to repeat this many times in the future.
2017 Gas Pacifica Limited, Vel Red/Black/Alloy
Tow, Vac, Adv SafetyTec, UConnect Theater, 18" Wheels