Join Date: Aug 2017
Location: Downstate Illinois (and sometimes Florida)
Isn't it under warranty???
"CPO" implies that there is a "certified used" warranty. Perhaps it only covers the drivetrain. However, the headrest is definitely a safety item. I'd pursue that angle. If that is a Chrysler dealer, perhaps we should put them on the CAD* list. It's hard to imagine them selling a vehicle with a broken headrest.
*Certified A**h**e Dealership.
2018 Chrysler Pacifica Limited Billet Silver, AST, 20" wheels (build date 1-25-18)
2014 Jeep Cherokee Latitude V6 FWD Eco Green
Past . . .
2012 Honda Odyssey EX-L, 2003 Mazda MPV, 1997 Odyssey,
1999 Accord, 1994 Accord, 1988 Accord . . .
. . . and others in the 'way back machine!
. . . First new car:
1962 Plymouth Valiant
Last edited by Waldo; 05-17-2018 at 10:25 AM.