Memory Seat - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 26 (permalink) Old 12-09-2016, 03:57 PM Thread Starter
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Memory Seat

On all vehicles I have owned with memory seating pushing the unlock keyfob button will put the seat in that drivers position as well as adjust other features set. On our Pacifica Limited that does not happen, but if I squeeze in the seat, which is in the mid position and push start, the seat goes back to my position. Can anyone tell me just what should happen when the unlock button is pushed? It seems to be a terrible design for a short wife and tall man!
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post #2 of 26 (permalink) Old 12-09-2016, 04:19 PM
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Hi cjlech. Welcome to the forum! The seat should be moving to the appropriate position when unlocked with your fob. Are you sure that you set your fob to your seat position? If I remember correctly, you do this by hitting the lock button on the fob immediately after storing your seat position. There's also a setting in the Uconnect menu called "Personal Settings Linked to Key Fob". Make sure that's turned on.

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post #3 of 26 (permalink) Old 12-09-2016, 04:29 PM Thread Starter
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Yes, the fob has been linked and the settings are linked! If fob was not linked, I doubt the seat would move when I push start button. I think I will take it to another dealer!
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post #4 of 26 (permalink) Old 12-09-2016, 05:13 PM
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Originally Posted by cjlech View Post
On all vehicles I have owned with memory seating pushing the unlock keyfob button will put the seat in that drivers position as well as adjust other features set. On our Pacifica Limited that does not happen, but if I squeeze in the seat, which is in the mid position and push start, the seat goes back to my position. Can anyone tell me just what should happen when the unlock button is pushed? It seems to be a terrible design for a short wife and tall man!
Hi cjlech,
You can find more information in your Owner’s Manual https://www.mopar.com/chrysler/en-us...ge-center.html under “Driver Memory Seat – If Equipped” and “Linking and Unlinking The Remote Keyless Entry Key Fob To Memory” on Pages 73-74. If you find these settings are not working optimally, I would be happy to assist you with making you an appointment at a dealer if needed.

Anna
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post #5 of 26 (permalink) Old 12-23-2016, 09:50 AM Thread Starter
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Car spent another day at a dealer after I discovered the memory operates as per the manual if the easy-exit setting is off. The dealer has told me there is a flash/update which is not yet available which is to address the remaining problem. This has been ongoing since the first of October so I am not holding my breath!
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post #6 of 26 (permalink) Old 12-23-2016, 10:13 AM
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Car spent another day at a dealer after I discovered the memory operates as per the manual if the easy-exit setting is off. The dealer has told me there is a flash/update which is not yet available which is to address the remaining problem. This has been ongoing since the first of October so I am not holding my breath!
Hi cjlech,

Sorry to hear about this! There is a TSB currently released addressing memory seat concerns on some vehicles:

"NUMBER: 08-092-16
GROUP: Electrical
DATE: December 06, 2016

SUBJECT:
Flash: Memory Seat Module Diagnostic And System Enhancements

SYMPTOM/CONDITION:
The customer may describe that the driver or passenger seat, or both, do not operate correctly. If the engine is turned off while using easy entry, easy exit, memory recall, and Stow N Go assist, the seat movement might stop and reverse."

If this is similar to the concerns you are experiencing please PM our page with your VIN and I'd be happy to check if this TSB applies to your vehicle.

Andrea
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post #7 of 26 (permalink) Old 12-23-2016, 03:51 PM Thread Starter
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I appreciate your concern for my problem!
With the easy exit/enter feature selected in settings, the seat will go to the exit/midway position for driver 1 as designed. Then when driver 2 tries to unlock with key fob or door handle, nothing happens as far as memory settings. Only can unlock the door. If he pushes setting 2 on door or squeezes into the seat and starts vehicle, the settings are recalled for driver 2. Driver 2's position is all the way to the rear so I understand the seat should not move for that exit.
The manual clearly states that each key fob should have a driving position and an exit position, but driver 2 on my vehicle has no control from the key fob with the easy exit/enter feature selected, other than unlocking the doors. Dealers have had the vehicle for a day on three different occasions and do not seem to be aware of or the update you refer to does not cover my problem.

Last edited by cjlech; 12-24-2016 at 08:04 AM. Reason: Did not want VIN displayed
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post #8 of 26 (permalink) Old 12-26-2016, 04:08 PM
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Originally Posted by cjlech View Post
I appreciate your concern for my problem!
With the easy exit/enter feature selected in settings, the seat will go to the exit/midway position for driver 1 as designed. Then when driver 2 tries to unlock with key fob or door handle, nothing happens as far as memory settings. Only can unlock the door. If he pushes setting 2 on door or squeezes into the seat and starts vehicle, the settings are recalled for driver 2. Driver 2's position is all the way to the rear so I understand the seat should not move for that exit.
The manual clearly states that each key fob should have a driving position and an exit position, but driver 2 on my vehicle has no control from the key fob with the easy exit/enter feature selected, other than unlocking the doors. Dealers have had the vehicle for a day on three different occasions and do not seem to be aware of or the update you refer to does not cover my problem.
Hi cjlech,

This TSB does apply to your VIN. Let us know if you need any help scheduling an appointment to have the flash done at your dealership!

Kori
Chrysler Social Care Specialist
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post #9 of 26 (permalink) Old 12-27-2016, 07:23 AM
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Originally Posted by cjlech View Post
Car spent another day at a dealer after I discovered the memory operates as per the manual if the easy-exit setting is off. The dealer has told me there is a flash/update which is not yet available which is to address the remaining problem. This has been ongoing since the first of October so I am not holding my breath!
The dealer you use is not up to date then. I had the same issue and had mine flashed and it works great.

Damon
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post #10 of 26 (permalink) Old 12-27-2016, 10:09 AM Thread Starter
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Two dealers involved so far! One in Indiana and one in Texas. Hopefully will get the problem resolved!
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