Uconnect theater app not loading in front screen - Page 2 - 2017+ Chrysler Pacifica Minivan Forums
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post #11 of 68 (permalink) Old 07-19-2018, 10:18 PM
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I’m having this issue too. Very frustrating. Bought a van with the screens to make road trips better and they are just more frustrating. Any solutions yet? Thinking about taking our old Odyssey on road trips instead of this useless system.
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post #12 of 68 (permalink) Old 07-22-2018, 09:10 PM
jawullstein
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This is also happening in my 2018 Pacifica Hybrid. Very frustrating with 4 girls in the back on a road trip. I can't control anything for movies and can't play the sound over the main speakers. Only the 2 in the middle can hear on headphones and can control with remote.
post #13 of 68 (permalink) Old 07-22-2018, 11:27 PM
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Originally Posted by jawullstein View Post
This is also happening in my 2018 Pacifica Hybrid. Very frustrating with 4 girls in the back on a road trip. I can't control anything for movies and can't play the sound over the main speakers. Only the 2 in the middle can hear on headphones and can control with remote.
This issue is (mostly) fixed by the software update for the rear screens - if you havenít been through a cumbersome update procedure with a USB drive, you donít have it. Try that first and see it it helps.
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post #14 of 68 (permalink) Old 07-23-2018, 04:29 AM
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Where do you get the rear screen update? The website says my vin is up to date.

Sent from my SM-T810 using Tapatalk
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post #15 of 68 (permalink) Old 07-23-2018, 02:12 PM
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Having the same issue, purchased the car on Thursday, 280 miles. UConnect Theater worked great all weekend but now getting the black screen. Ejecting the disc with the black screen up doesn't help, and we are going on a 12 hour road trip on Thursday.

Website also says my VIN is up to date, can that be trusted to indicate whether or not the rear screen update is available?
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post #16 of 68 (permalink) Old 07-24-2018, 10:28 PM
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Lemming, the software updated showed up for me on the Uconnect website.

I attached a screenshot of the update info.
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post #17 of 68 (permalink) Old 09-03-2018, 09:06 AM
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Originally Posted by Maestrorr View Post
Where do you get the rear screen update? The website says my vin is up to date.
Same issue here, mine goes black easily 9 times out of 10 that we start the car, and yet the website says no updates available. Does anyone have the file so we can try the update anyway?
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post #18 of 68 (permalink) Old 09-04-2018, 01:36 AM
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Lemming, the software updated showed up for me on the Uconnect website.

I attached a screenshot of the update info.
Thatís the one that was released in January. There is another one that was just released in the summer, but as far as I know only dealers have access to it at the moment.
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post #19 of 68 (permalink) Old 10-01-2018, 01:47 PM
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So I installed the USB video system update and it seemed to fix the problem of the theater screen going black. However, I then received an OTA UConnect update about a month ago and since then the black screen issue has returned and it is even more frequent and worse then before.


I cannot find a local dealer who knows anything about these systems. My car sat at the shop for over a month and I begged them to install the video update which they finally just told me they did only to find out that they did not and I had to do it on my own. As going in for service is not an option I am not sure what to do tto get this to work. The entire point of this vehicle is ruined and it is worse then not having the system at all as the kids cannot understand why it is there and simply does not work. HELP PLEASE!!!!!!!!
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post #20 of 68 (permalink) Old 10-01-2018, 04:31 PM
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Quote:
Originally Posted by Maestrorr View Post
Where do you get the rear screen update? The website says my vin is up to date.

Sent from my SM-T810 using Tapatalk
Quote:
Originally Posted by Lemming42 View Post
Having the same issue, purchased the car on Thursday, 280 miles. UConnect Theater worked great all weekend but now getting the black screen. Ejecting the disc with the black screen up doesn't help, and we are going on a 12 hour road trip on Thursday.

Website also says my VIN is up to date, can that be trusted to indicate whether or not the rear screen update is available?
Quote:
Originally Posted by mhogey View Post
Lemming, the software updated showed up for me on the Uconnect website.

I attached a screenshot of the update info.
Quote:
Originally Posted by Insodus View Post
Same issue here, mine goes black easily 9 times out of 10 that we start the car, and yet the website says no updates available. Does anyone have the file so we can try the update anyway?
Quote:
Originally Posted by manoli View Post
Thatís the one that was released in January. There is another one that was just released in the summer, but as far as I know only dealers have access to it at the moment.
Quote:
Originally Posted by eml626 View Post
So I installed the USB video system update and it seemed to fix the problem of the theater screen going black. However, I then received an OTA UConnect update about a month ago and since then the black screen issue has returned and it is even more frequent and worse then before.


I cannot find a local dealer who knows anything about these systems. My car sat at the shop for over a month and I begged them to install the video update which they finally just told me they did only to find out that they did not and I had to do it on my own. As going in for service is not an option I am not sure what to do tto get this to work. The entire point of this vehicle is ruined and it is worse then not having the system at all as the kids cannot understand why it is there and simply does not work. HELP PLEASE!!!!!!!!
Hello All,

I understand your concerns and how frustrating this may be, hopefully I can be of some assistance.There are two things we can check. First enter your vin in the Uconnect site below and see if you have the latest software, hopefully this address the issue. Secondly there was a Service Bulletin (Bulletins have to be performed at FCA dealers) that was released in mid July which address some of the symptoms mentioned.

https://www.driveuconnect.com/suppor...re-update.html

2017's Bulletin 08-072-18
2018's Bulletin 08-007-18

Please let us know if you need any additional assistance.

Lamar
Chrysler Social Care Specialist
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