Where do you get the rear screen update? The website says my vin is up to date.
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Having the same issue, purchased the car on Thursday, 280 miles. UConnect Theater worked great all weekend but now getting the black screen. Ejecting the disc with the black screen up doesn't help, and we are going on a 12 hour road trip on Thursday.
Website also says my VIN is up to date, can that be trusted to indicate whether or not the rear screen update is available?
Lemming, the software updated showed up for me on the Uconnect website.
I attached a screenshot of the update info.
Same issue here, mine goes black easily 9 times out of 10 that we start the car, and yet the website says no updates available. Does anyone have the file so we can try the update anyway?
Thatís the one that was released in January. There is another one that was just released in the summer, but as far as I know only dealers have access to it at the moment.
So I installed the USB video system update and it seemed to fix the problem of the theater screen going black. However, I then received an OTA UConnect update about a month ago and since then the black screen issue has returned and it is even more frequent and worse then before.
I cannot find a local dealer who knows anything about these systems. My car sat at the shop for over a month and I begged them to install the video update which they finally just told me they did only to find out that they did not and I had to do it on my own. As going in for service is not an option I am not sure what to do tto get this to work. The entire point of this vehicle is ruined and it is worse then not having the system at all as the kids cannot understand why it is there and simply does not work. HELP PLEASE!!!!!!!!
I understand your concerns and how frustrating this may be, hopefully I can be of some assistance.There are two things we can check. First enter your vin in the Uconnect site below and see if you have the latest software, hopefully this address the issue. Secondly there was a Service Bulletin (Bulletins have to be performed at FCA dealers) that was released in mid July which address some of the symptoms mentioned.
2017's Bulletin 08-072-18
2018's Bulletin 08-007-18
Please let us know if you need any additional assistance.
Chrysler Social Care Specialist