They have been saying the update is coming since last November. They told me it would be out 1st quarter of this year, when that came and went I brought it back. They tried a few things and are now saying that a flash update is coming soon. The dealer has been great but this seems to be a problem above them and I am not sure who to contact to get it fixed. I just want my DVD player to work for our upcoming trip. there is clearly an issue that thy don't want to address, i bought this van for that specific feature and its worthless now.