I have a new to us 2018 Pacifica Limited.
It's factory equipped with keysense and I came with 3 keys.
Key 1 and Key 2 are normal as far as the fob case goes. Key 3 says keysense.
Key 1 works Normally (with exception of radio memory, i'll come back to that in a moment)
Key 2 is identifying as KeySense when you use it in the car, which I see as an issue.
Key 3 is identifying as Key Sense (as expected).
When we try to change the memory settings on the radio, it remembers them for a period of time (during the day at least), but then reverts back to the previous memory settings. I suspect this is after uconnect does a complete shutdown overnight. I have methodically set the same radio settings for both memory profile 1 and 2 with key #1 to make sure that wasn't the culprit. But it still fails.
I took the car to Chapman in Las Vegas Nevada yesterday for this issue, and to resolve why Key #2 is identifying as keysense although it's not a Keysense fob.
I got a phone call today from the service adviser, telling me that the car was ready to pick up. He had a note from the technician saying that the Keysense key is the master key and we should be driving the car with it all of the time. It would set the "settings" for the other keys. I told him this was opposite what the manual said, to which his reply inferred that the manual was probably wrong. "he could only go by what his technician says"
Anyone run into this before? I"m going to go pick up the car later this afternoon, and take the manual with me. My hope is he was reading the instructions from his tech wrong, but I'm not confident of that.
How do I escalate this while they have the car?