Doing the updates on your own with a thumb drive and your computer works for me. I have not had any problems, but if I had the one harperd9601 had I would just start the entire process again with a new thumb dive (USB Drive). Download the Update on your PC or MAC and proceed to unzip the file. The process in the vehicle has taken approximately 30 minutes for me. The key is to make sure the process which is relatively automatic other than answering the questions does require patience for sure.
2017 Pacifica Limited
Red, Fully Loaded 8-Passenger