2017 Pacifica - UConnect Upgrade Fried Radio - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 3 (permalink) Old 06-07-2019, 04:03 PM Thread Starter
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Join Date: Jun 2019
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Angry 2017 Pacifica - UConnect Upgrade Fried Radio

Just wanted to rant for a quick minute. I downloaded the software upgrade from the UConnect website using our VIN. I then extracted the file onto a blank USB drive and went out to my wife's vehicle. I inserted the USB stick and it asked if I wanted to upgrade - awesome!

First to modules complete - 100%
Then it comes back to the main screen - Please insert upgrade USB
Well, the USB is still in there...what the heck...it not is stuck in an infinite loop of modules 1 and 2 (pre install validations) and then reboot.

I call UConnect care who tell me they can't help and I need to go to a dealer. The dealer tells me he can look at it quickly...find out the radio is completely fried.

NEVER should a preinstall validation step ruin a $1000 radio / control modules.
harperd9601 is offline  
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post #2 of 3 (permalink) Old 06-13-2019, 09:36 PM
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Join Date: Nov 2018
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EEK!! This is horrible! I was thinking I should do an update for my issues (listed on another thread - blank screen, sometimes one back screen doesn't work, more regularly now my menu buttons are gone, etc.) but this scares me as my car was a salvage and has no warranty. Yikes. Sorry this happened to you - what a pain to deal with even if it's covered!
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post #3 of 3 (permalink) Old 06-14-2019, 07:39 AM
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Join Date: Aug 2017
Location: Dayton, OH
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Doing the updates on your own with a thumb drive and your computer works for me. I have not had any problems, but if I had the one harperd9601 had I would just start the entire process again with a new thumb dive (USB Drive). Download the Update on your PC or MAC and proceed to unzip the file. The process in the vehicle has taken approximately 30 minutes for me. The key is to make sure the process which is relatively automatic other than answering the questions does require patience for sure.

2017 Pacifica Limited
Red, Fully Loaded 8-Passenger
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