Join Date: Jan 2017
Location: Bay Area, California
Problems with the included EVSE
We've had the PacHy for about six weeks. We've been using the 120V EVSE that came with the car, which charges the car more effectively than we'd expected. Pleasantly surprised by that (and of course the car is great).
A couple weeks ago we noticed that the EVSE would be flashing red lights in the morning, and the car wasn't fully charged. Now this is happening nearly every night (we did get a good charge one night this weekend). It appears the EVSE is throwing a fault, at which point the car doesn't get any more juice.
The EVSE is flashing the following code: 1-1-1-2. According to the owner's manual, this indicates an EVSE internal fault.
We brought the car in to the dealer with the EVSE. They scanned for fault codes in the car, and did not find the 1-1-1-2 code, which was unsurprising, as that fault was in the EVSE. It wasn't clear that they were set up to deal with an EVSE problem at all.
They charged the car overnight and were unable to reproduce the problem. They did find three "TRR" issues, which are basically software updates that Chrysler wanted applied to the car. Since these affected the electrical system, we figured they might fix the EVSE problem, so all three TRRs were applied.
We have had the car back three nights now. Two nights we've gotten the 1-1-1-2 fault code and a partial charge.
I just went out to check tonight and noticed the same error code, but the flashing blue light on the car indicates it's getting charged, and the plug of the extension cord into which the EVSE is plugged is slightly warm to the touch, indicating there is some current going through the thing. I've definitely seen the car flashing the two blue lights (flash-off-off-off-flash) before, which says it has a problem. Maybe I'm seeing two different behaviors, or maybe the EVSE just threw the fault and it takes a while for the fault to propagate to the car which then stops charging. I don't know.
Has anyone else had this problem, and had success in figuring out what the problem is? How have you communicated with the dealer? We're thinking of taking a video of the EVSE signalling the fault code, and then in the same video showing the page in the owner's manual which says it's an internal fault, and then taking that back to the dealer.
My feeling is that if the EVSE is signalling an internal fault, the dealer should just swap it for a new one and then Chrysler can figure out what is wrong with it on their time.
Last edited by Iain McClatchie; 06-27-2017 at 03:58 AM.