Problems with the included EVSE - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 42 (permalink) Old 06-27-2017, 03:27 AM Thread Starter
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Problems with the included EVSE

We've had the PacHy for about six weeks. We've been using the 120V EVSE that came with the car, which charges the car more effectively than we'd expected. Pleasantly surprised by that (and of course the car is great).

A couple weeks ago we noticed that the EVSE would be flashing red lights in the morning, and the car wasn't fully charged. Now this is happening nearly every night (we did get a good charge one night this weekend). It appears the EVSE is throwing a fault, at which point the car doesn't get any more juice.

The EVSE is flashing the following code: 1-1-1-2. According to the owner's manual, this indicates an EVSE internal fault.

We brought the car in to the dealer with the EVSE. They scanned for fault codes in the car, and did not find the 1-1-1-2 code, which was unsurprising, as that fault was in the EVSE. It wasn't clear that they were set up to deal with an EVSE problem at all.
They charged the car overnight and were unable to reproduce the problem. They did find three "TRR" issues, which are basically software updates that Chrysler wanted applied to the car. Since these affected the electrical system, we figured they might fix the EVSE problem, so all three TRRs were applied.

We have had the car back three nights now. Two nights we've gotten the 1-1-1-2 fault code and a partial charge.

I just went out to check tonight and noticed the same error code, but the flashing blue light on the car indicates it's getting charged, and the plug of the extension cord into which the EVSE is plugged is slightly warm to the touch, indicating there is some current going through the thing. I've definitely seen the car flashing the two blue lights (flash-off-off-off-flash) before, which says it has a problem. Maybe I'm seeing two different behaviors, or maybe the EVSE just threw the fault and it takes a while for the fault to propagate to the car which then stops charging. I don't know.

Has anyone else had this problem, and had success in figuring out what the problem is? How have you communicated with the dealer? We're thinking of taking a video of the EVSE signalling the fault code, and then in the same video showing the page in the owner's manual which says it's an internal fault, and then taking that back to the dealer.

My feeling is that if the EVSE is signalling an internal fault, the dealer should just swap it for a new one and then Chrysler can figure out what is wrong with it on their time.
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Last edited by Iain McClatchie; 06-27-2017 at 03:58 AM.
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post #2 of 42 (permalink) Old 06-27-2017, 08:46 AM
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I have a similar problem. It occurs when I need to charge for more than 8 hours. I found that the battery is getting very hot during the charging process. If I leave the hood open while charging I do not get the fault.
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post #3 of 42 (permalink) Old 06-27-2017, 09:15 AM
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Quote:
Originally Posted by Iain McClatchie View Post
...the plug of the extension cord into which the EVSE is plugged is slightly warm to the touch, indicating there is some current going through the thing.
Did the dealer use your EVSE cordset when they charged successfully?? The first thing I've learned (many times) about computer derived fault codes is they almost never tell you what's really wrong.

Accordingly, I've developed a habit of vicarious trial and error troubleshooting steps to eliminate potential simple & wildly improbable causes. The extension cord and/or outlet would be first thing I'd try to change out to see if that fixes the problem. I've noticed my cordset is about 20 Deg F over ambient but it is more noticeable in the cord than the plug. The plug is going to be a little warm as it is running 12 amps or so. If the extension cord plug is a lot warmer than the cord, maybe that's a sign of distress which is fooling the internal circuitry into thinking it has an error. I've found incantations are especially helpful, particularly the 4 letter variants, since they tend to distract the onlookers from offering untimely, helpful suggestions.
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post #4 of 42 (permalink) Old 06-27-2017, 10:35 AM
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Evse doesn't propagate faults to car, it is simply not within the protocol capability. It would simply stop charging, and the car would be flashing two lights in such situation. E. g., it would happen on paid station which would delay charging due to credit card processing or low balance etc. Which would be absolutely normal behavior.
So it sounds like a problem with evse. Note also that 1 1 1 2 also lists "AC plug too hot" as a reason, in which I guess case some evse may apply throttling or shut off completely which would be consistent with what you saw. Check ac plug and outlet, the problem may be as simple as changing the outlet or cleaning the blades. On a 240v it seems the plug blades require cleaning once every 2-3 years.
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post #5 of 42 (permalink) Old 06-27-2017, 10:59 AM
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Quote:
Originally Posted by Iain McClatchie View Post
We've had the PacHy for about six weeks. We've been using the 120V EVSE that came with the car, which charges the car more effectively than we'd expected. Pleasantly surprised by that (and of course the car is great).

A couple weeks ago we noticed that the EVSE would be flashing red lights in the morning, and the car wasn't fully charged. Now this is happening nearly every night (we did get a good charge one night this weekend). It appears the EVSE is throwing a fault, at which point the car doesn't get any more juice.

The EVSE is flashing the following code: 1-1-1-2. According to the owner's manual, this indicates an EVSE internal fault.

We brought the car in to the dealer with the EVSE. They scanned for fault codes in the car, and did not find the 1-1-1-2 code, which was unsurprising, as that fault was in the EVSE. It wasn't clear that they were set up to deal with an EVSE problem at all.
They charged the car overnight and were unable to reproduce the problem. They did find three "TRR" issues, which are basically software updates that Chrysler wanted applied to the car. Since these affected the electrical system, we figured they might fix the EVSE problem, so all three TRRs were applied.

We have had the car back three nights now. Two nights we've gotten the 1-1-1-2 fault code and a partial charge.

I just went out to check tonight and noticed the same error code, but the flashing blue light on the car indicates it's getting charged, and the plug of the extension cord into which the EVSE is plugged is slightly warm to the touch, indicating there is some current going through the thing. I've definitely seen the car flashing the two blue lights (flash-off-off-off-flash) before, which says it has a problem. Maybe I'm seeing two different behaviors, or maybe the EVSE just threw the fault and it takes a while for the fault to propagate to the car which then stops charging. I don't know.

Has anyone else had this problem, and had success in figuring out what the problem is? How have you communicated with the dealer? We're thinking of taking a video of the EVSE signalling the fault code, and then in the same video showing the page in the owner's manual which says it's an internal fault, and then taking that back to the dealer.

My feeling is that if the EVSE is signalling an internal fault, the dealer should just swap it for a new one and then Chrysler can figure out what is wrong with it on their time.
Hi Iain,

Please let us know the next time you visit the dealership, especially if you do take video of the concern. We'd like to be involved and make sure there is a case opened for you.

Kori
Chrysler Social Care Specialist
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post #6 of 42 (permalink) Old 06-27-2017, 02:47 PM
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"and the plug of the extension cord into which the EVSE is plugged is slightly warm to the touch"

Since you are plugging the 120V EVSE into an extension cord:

1. It should be a 12 gauge cord
2. It should ideally be 50ft or less in length

The EVSE probably draws around 1200 watts and an extension cord that is too long, or has smaller than 12 gauge wire, may cause an excessive voltage drop. Not saying this is the issue but it is something to consider and it may cause a safety concern as well.

Rob
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post #7 of 42 (permalink) Old 06-28-2017, 06:07 PM
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The tag on the EVSE says do not use with an extension cord. As Rob says, you'll be OK if your cord is thick enough (rated for 15 amps. )


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post #8 of 42 (permalink) Old 07-05-2017, 07:54 PM Thread Starter
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SOLVED.

I bought a new 12 gauge, 3 conductor, 25 foot cord. We've now charged 7 nights in a row to full charge with no problems.

Thank you, Rob. $35 and done.

I'm mystified by what the problem actually was. I measured the temperature of the cord and the plugs at each end with a noncontact thermometer (gun type), and in all cases it was within 5 degrees of the ambient temperature (i.e. the driveway under it). The former cord was also a 12 gauge 3 conductor cord (impressed on the jacket), but it was smaller diameter than the thing I just bought.

Perhaps the difference is just a dirty female socket. The male end looks fine.
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post #9 of 42 (permalink) Old 07-24-2017, 03:02 PM
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Hi Kori,

I had almost the exact same problem (my fault code is 1-1-1-1 though), and same response from the dealer. They told me the charger works fine (which it clearly doesn't), that I should install a 220 charger, and that the charger that comes with the car is only for emergencies. Obviously that was an extremely disappointing answer. I have tried the charger on at least 3 different outlets and gotten the same result, and tested the outlets to make sure they are operating properly. Given the fault code, and the fact that the outlets are functioning properly, there seems to be a clear problem with the charger itself. The dealer telling me it works properly and to install a 220 charger was about the most unhelpful answer I possibly could have gotten. Would be happy to send you a video of the charger fault code.

Is there any way to get a new charger or have the old one looked at by someone who knows what they are doing?
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post #10 of 42 (permalink) Old 07-24-2017, 03:32 PM
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Are you using an extension cord?

2019 Chrysler Pacifica Hybrid Limited
Billet Silver/Alloy
Advanced SafetyTec

2017 Chevy Volt LT
Best Single-Charge EV Range (no gas): 76 miles
Current MPGe: 108
Current Miles: 40,000+
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