I have been a Honda owner with multiple vehicles for many years primarily because of how reliable those vehicles tend to be in general. I recently (10/18) traded in my 2003 Honda Odyssey for a brand new 2018 Chrysler Pacifica Hybrid limited because of the potential fuel savings associated with the Hybrid option and I wanted to support Chrysler's initiative in providing the only plug-in hybrid option in the van segment. The bottom line is that with a family of 5, a van is the best option for us but I've never loved the low fuel efficiency of the Odyssey or the whole van segment when compared to other non SUV vehicles. The PacHy in theory is the best of both worlds. That being said, in the 15 years that I owned the Odyssey, It was never, ever towed for any reason and it never left me stranded. The only serious issue we ever had with the Odyssey was that we had to have the transmission replaced at 135K miles. Even in that situation it did not leave us stranded because it was a gradual failure and we had time to schedule a repair. Well today after only having the PacHy for less than two months and with only 2052 miles, we had our first frustration with this vehicle.
I should tell you that everyone in our family loves the PacHy. We love the interior, the gorgeous sunroof, the uConnect with CarPlay, and the heated front seats and steering wheel is to die for in the Chicago weather. Which is why today's situation is so incredibly frustrating because what we need more than anything else is RELIABILITY.....especially in Chicago.
I took my kids to a wrestling meet this morning 25 miles from my house, dropped them off and went to get some coffee and snacks while they warmed up and when I was going to head back to the meet, the PacHy did not turn on. I noticed that the check engine/MIL light was on but when I turned the dial to reverse, the vehicle did not engage. The back-up camera was on but the green light above the "R" was blinking. Tried several times to restart but no luck. Definitely not the battery but the MIL remained on every-time I tried to turn the vehicle on. This is just unacceptable on a brand new vehicle. To add insult to injury, when I called Chrysler's roadside assistance they told me that I had to cover part of the towing cost because my dealer was 26 miles from where I was. Being Sunday and the dealer being closed, I got no help from them. After agreeing to cover the cost, the towing company took the PacHy away and will be delivering it to the dealer tomorrow morning. I'm not looking forward to dealing with this issue based on everything I've read.
My wife now doesn't feel confident with this vehicle's reliability which sucks so much because it took so much effort to convince her to go with PacHy over another Odyssey. I'll keep you posted on what the dealer finds and how that process goes. If anyone has any suggestions please let me know.