Well your narrative is the result of many false assumptions...
1. First notice we ever received referenced a cruise control issue, I had also heard about this on the news prior to receiving the actual notice in the mail. Prior to the recall service being completed, we did avoid using cruise control. This initial service was performed July 28th 2018. (Absolutely no mention of any risk to catalytic converter, thus no need for me to alter behavior).
You seem to be well versed in the software versions, I do not know what version of software was installed on the car with each service. But it should have been whatever was the latest version employed for the cruise control recall fix on July 28, 2018.
2. After that recall was performed there was never any mention of any follow up issues, and no warning issued by my dealership, or Chrysler in the mail etc. So again there was absolutely no reason for us to operate the vehicle in any method other than how it was intended, which is to drive it...
So this take us to about 2nd or 3rd week of November... Us driving our Pacifica as normal, believing that the only issue was the first recall for cruise control and that was fixed.
3. I don't frequent these forums and imagine only a few percent of owners actually do, and nor should an owner have to in order to determine if their car is safe to drive. However, I did happen to login perhaps 4 weeks ago and read a post stating that there was a follow up recall was coming around Dec 9th because a driver that had experienced damage to their catalytic converter after having the first recall completed. What I read at the time did not mention your vehicle could catch fire, and there was only casual mention of folks saying they were going to avoid taking long trips, but equally as many that had said they had successfully completed long trips without issue.
So without any public bulletin, no contact from dealer, no follow up recall notice, no nothing, we needed to continue to drive our vehicle, and we did... It was not an option for us to drive only in electric mode, as our daily commute and errands are more than 33 miles.
4. After reading the post on the forum I was proactive and contacted my local dealer to schedule a recall appointment for Dec 10th since the posting said the recall would be available on the 9th. The service tech asked for my VIN and plugged it into the system and then informed me there was not a recall open for my vehicle and no service was needed. I persisted and scheduled the appointment anyway assuming that once it was available I would have an appointment for the next possible day.
5. Not sure where how you were able to gain access to the U94 recall service a month ago, but in my case I didn't receive a recall notice until about the 1st of December. So if we forget about Pacifica forums, this is the first time an average owner in my area would have become aware that there was ANYTHING amiss with the vehicle.
But because I was proactive and was lucky to have known about Pacifica forums I already had my appointment scheduled for the 10th and the dealer books up many weeks in advanced, so my appointment for the 10th was weeks ahead of where I would have been if I had attempted to book a new appt that day. Again, that recall notice did not provide any specific warning that if you allow your ICE to come on at all your car can catch fire. And it didn't say "stop driving your vehicle".
6. Recall service was performed on Dec 10-11th, and again, ABSOLUTELY nothing was told to us about limiting ICE usage, or altering our driving habits in any way. I was told, the tech pulled the oxygen sensors, checked the cat, everything looked good, software was updated, car was test driven, and all was good. Again, not knowing I needed to triple check the dealership, I didn't say "let me see the exact version of software" and again, as an owner, I shouldn't have to!
So sir please tell me as a consumer who does not spend my days and nights reading Pacifica forums (I have started now after this issued occurred), who goes by recall notices as they arrive in the mail, gets required recall service performed, and drives the car as intended, how is this negligence on my part?
In addition it is not always possible to get appointments in our area on a moments notice, many of the dealerships in my area that I have contacted for service appointments are booking 4-5 weeks out. So in many cases even if one does call the day of a recall notices arrival it could very well take 1 month or more for service to be completed, for no fault of their own. Again in my case I was proactive and scheduled my appointment even BEFORE the recall notice arrived and even though the service advisor said I didn't have an open recall on our van.
Its very easy to pass judgement with hindsight and paint a picture of me sitting around for a month doing nothing apparently allowing my family to drive our car in an unsafe manner, but that is thankfully far from the truth...
I'm not looking for your sympathy, and thanks for your time in the thread.
Last edited by bran_jean; 12-16-2018 at 02:45 AM.