ChryslerCares responsiveness? - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 8 (permalink) Old 01-16-2019, 01:00 PM Thread Starter
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ChryslerCares responsiveness?

How was your experiences with ChryslerCares?
I sent a message to @ChryslerCares on Monday. No reply yet. Not even a "We got your message." Wondering if I need to step it up or sit tight.

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post #2 of 8 (permalink) Old 01-16-2019, 01:37 PM
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Quote:
Originally Posted by tung2018pacifica View Post
How was your experiences with ChryslerCares?
I sent a message to @ChryslerCares on Monday. No reply yet. Not even a "We got your message." Wondering if I need to step it up or sit tight.
Hi tung2018pacifica,
I have just responded to your private message. We're very sorry for our delayed response. I look forward to assisting you with your concern!
Lydia
Chrysler Social Care Specialist
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post #3 of 8 (permalink) Old 01-16-2019, 02:04 PM
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My mother always told me that if I couldn't say anything good about someone, not to say anything at all.
No comment beyond that.
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post #4 of 8 (permalink) Old 07-04-2019, 08:32 PM
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If you think they’re slow to respond. Try Stevens Creek Chrysler in the Bay Area. All the sales people there tell me not to use their service department. 10 months later and still no root cause to my original problem. chryslercare couldn’t even get a response from them.
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post #5 of 8 (permalink) Old 07-04-2019, 08:56 PM
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I have had good responses from both ChryslerCares, and Jeepcares.
It's the same folks, and I suspect a pretty small team. I'll bet they cover Dodge, and perhaps other FCA brands as well.

Try a post here with @ChryslerCares as the tag.

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post #6 of 8 (permalink) Old 07-04-2019, 09:07 PM
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Originally Posted by jsmit86 View Post
It's the same folks, and I suspect a pretty small team. I'll bet they cover Dodge, and perhaps other FCA brands as well.
I think they also have a contract with Tata, Renault, Trabant and Nash.

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post #7 of 8 (permalink) Old 07-05-2019, 10:19 AM
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Quote:
Originally Posted by jsmit86 View Post
I have had good responses from both ChryslerCares, and Jeepcares.
It's the same folks, and I suspect a pretty small team. I'll bet they cover Dodge, and perhaps other FCA brands as well.

Try a post here with @ChryslerCares as the tag.
Hello jsmit86,

Yes you are correct, we cover the following Brands across several social platforms:
Chrysler
Jeep
Ram
Fiat
Alfa
Dodge
Mopar

Lamar
Chrysler Social Care Specialist
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post #8 of 8 (permalink) Old 07-08-2019, 01:34 PM
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2018 response was great. 2019, not so much.


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