2018 Pacifica hybrid issues... - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 3 (permalink) Old 01-17-2019, 07:54 PM Thread Starter
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2018 Pacifica hybrid issues...

I bought a 2018 Chrysler Pacifica Hybrid (As of today, 2 months and 2K miles approx).
At 1K miles, had check engine light come up in few days. Took it to dealer and they said it was check engine lights which came before the call was sold to me, cleared them. Issue solved.
At 2K miles, car would start but it would not take charge (110V charger) and briefly flashed some kind of service needed warning on the screen. Took it to dealer ship. They had it for 2 weeks. Initially told that charging unit failed, ordered the part, i spoke with customer care and expedited delivery. Issue still not fixed. Next 12V battery was reported to be dead. They replaced a new battery still found that car would not charge and after further triaging with engineers and trying with 3rd new battery, Issue was solved.
I now hear static noise from speakers when brakes are pressed and I am scared to take it to dealership. God knows what will be the next problem. 50K car <2K miles and all these issues. Terribly disappointed with the quality of Pacifica hybrid. I am just posting this to express my concern and will report to Chryslercares too.
Please let me know if I can/should do anything about all of this.
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post #2 of 3 (permalink) Old 01-17-2019, 09:05 PM
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Join Date: Jan 2017
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Sorry to hear about your experience. You need to create a log and record each and every event including your trip to dealerships and how long they kept each time. Check the lemon laws in your state as well.
If the car is drivable then take it to the dealership and get it resolved, whatever time it takes. Ask them for a loaner car each time as well. In case you don’t get a loaner car and you needed to rent a car, please keep the receipts as well. It will come in handy later.
If you really want out of the car, contact Chrysler corporate via registered letter/ Fedex. Keep in mind they are the only entity that could offer you a buy back / replacement car. Dealership won’t help squat with another car unless they see a profit margin there.


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2018 Gas Pacifica Limited, Jazz blue with Alloy interior
8 Seater, Uconnect theater HK sound, Trailer tow package.
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post #3 of 3 (permalink) Old 01-18-2019, 09:22 AM
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Location: Auburn Hills, MI
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Quote:
Originally Posted by lokeshpurush View Post
I bought a 2018 Chrysler Pacifica Hybrid (As of today, 2 months and 2K miles approx).
At 1K miles, had check engine light come up in few days. Took it to dealer and they said it was check engine lights which came before the call was sold to me, cleared them. Issue solved.
At 2K miles, car would start but it would not take charge (110V charger) and briefly flashed some kind of service needed warning on the screen. Took it to dealer ship. They had it for 2 weeks. Initially told that charging unit failed, ordered the part, i spoke with customer care and expedited delivery. Issue still not fixed. Next 12V battery was reported to be dead. They replaced a new battery still found that car would not charge and after further triaging with engineers and trying with 3rd new battery, Issue was solved.
I now hear static noise from speakers when brakes are pressed and I am scared to take it to dealership. God knows what will be the next problem. 50K car <2K miles and all these issues. Terribly disappointed with the quality of Pacifica hybrid. I am just posting this to express my concern and will report to Chryslercares too.
Please let me know if I can/should do anything about all of this.
Hi lokeshpurush,

We're so sorry to hear this is happening with your vehicle! If you need further assistance working with your dealership to have this addressed, please let us know - we would be happy to step in.

Jennifer
Chrysler Social Care Specialist
ChryslerCares is online now  
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