2018 Pacifica Hybrid transformer - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 14 (permalink) Old 03-07-2019, 01:44 AM Thread Starter
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Angry 2018 Pacifica Hybrid transformer

We purchased a new 2018 Pacifica Hybrid Limited with almost all options at the end of December. Two weeks later an engine trouble light came on. We took it back to the dealer and it took them over a week to get back to us. Apparently it required a consultation with Chrysler engineering and we were told that a transformer(?) needed to be replaced but the part was not available. I called Chrysler customer service and was given a case number. I was told I would be called back the next day but no one has called back as promised. It has now been approximately 2 months since the warning light came on and we still don't have any word as to the status of our brand new Pacifica Hybrid that has spent most of its early life in a shop. Has anyone else heard of such an electrical problem? If so how was it dealt with?
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post #2 of 14 (permalink) Old 03-07-2019, 09:38 AM
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Originally Posted by hshadid View Post
We purchased a new 2018 Pacifica Hybrid Limited with almost all options at the end of December. Two weeks later an engine trouble light came on. We took it back to the dealer and it took them over a week to get back to us. Apparently it required a consultation with Chrysler engineering and we were told that a transformer(?) needed to be replaced but the part was not available. I called Chrysler customer service and was given a case number. I was told I would be called back the next day but no one has called back as promised. It has now been approximately 2 months since the warning light came on and we still don't have any word as to the status of our brand new Pacifica Hybrid that has spent most of its early life in a shop. Has anyone else heard of such an electrical problem? If so how was it dealt with?
It's time to look into the lemon lawas in your jurisdiction my friend.
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post #3 of 14 (permalink) Old 03-07-2019, 01:53 PM
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Ask the dealer for more details. As far as I know there are no parts named 'transformer' in PacHy.

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post #4 of 14 (permalink) Old 03-07-2019, 02:02 PM
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Reading this thread made me sad. My daughter calls Petunia, our PacHy Limited, a robot car with the auto doors and all the other features.

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post #5 of 14 (permalink) Old 03-07-2019, 02:52 PM
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I certainly would kick it much further up the food chain. 2 months without any word on progress is beyond ridiculous. I would make sure that Chrysler is aware of the way you're being treated.
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post #6 of 14 (permalink) Old 03-07-2019, 04:12 PM
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Cant lemon a car because a part is either on backorder or limited stock . Did they provide you with a loaner pachy? . If mine was in shop and they have me transportation to drive I rather put miles on theirs than mine .. lol.. look at the big picture , I’m sure FCa will remedy the problem , at least they know what the fix is .
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post #7 of 14 (permalink) Old 03-07-2019, 07:00 PM
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Cant lemon a car because a part is either on backorder or limited stock . Did they provide you with a loaner pachy? . If mine was in shop and they have me transportation to drive I rather put miles on theirs than mine .. lol.. look at the big picture , Iím sure FCa will remedy the problem , at least they know what the fix is .
Lemon laws vary from state to state (and province to province?). Can you point to where you read that backordered parts can't be the basis for a lemon law claim?
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post #8 of 14 (permalink) Old 03-08-2019, 10:54 AM
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Originally Posted by hshadid View Post
We purchased a new 2018 Pacifica Hybrid Limited with almost all options at the end of December. Two weeks later an engine trouble light came on. We took it back to the dealer and it took them over a week to get back to us. Apparently it required a consultation with Chrysler engineering and we were told that a transformer(?) needed to be replaced but the part was not available. I called Chrysler customer service and was given a case number. I was told I would be called back the next day but no one has called back as promised. It has now been approximately 2 months since the warning light came on and we still don't have any word as to the status of our brand new Pacifica Hybrid that has spent most of its early life in a shop. Has anyone else heard of such an electrical problem? If so how was it dealt with?
Hi hshadid,
We deeply apologize that you never heard from your case manager. If you would like assistance regarding this, please send us a private message with your VIN and we will gladly look into this for you.
Alex
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post #9 of 14 (permalink) Old 03-08-2019, 03:19 PM Thread Starter
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Ask the dealer for more details. As far as I know there are no parts named 'transformer' in PacHy.
It is a hybrid inverter
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post #10 of 14 (permalink) Old 03-09-2019, 07:12 PM
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It is a hybrid inverter
This is a critical part, IIRC made somewhere in Europe, so delays are possible. The van can't move without it.
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2018 hybrid limited , electrical problem , power inverter module/pim

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