I purchased a 2018 Pacifica Hybrid this week while on vacation 150 miles from my house. I've been back to the dealer 2 times now and it still hasn't made it home.
Visit #1: I told them the check engine light was on during the test drive, so they needed to get that checked out and fixed so I scheduled to pick it up the next day. When I arrived they thought they had it fixed, but after paying I went to drive it away just to find the check engine light on.
Visit #2: Went back two days later to try again. This time the check engine light was off and it seemed to drive fine. They had driven it 15 miles trying to figure this out since it now had 50 miles on it. I took it to my vacation home and all was fine for 3 days. Then I parked it in front of my garage to load up our stuff for the trip home. Completely filled it, loaded up the kids and dog. Then things went badly. When I tried to start it went crazy listing off all sorts of electronics that needed checking. So, I tried to turn it off, but it said I couldn't since it wasn't in park. The shifter shows it with all gears lit up and it won't spin. It won't start, but it won't shut off either (the actual engine isn't running, but the electronics thinks it is on). I play with it, but it just isn't going to work. It is Sunday so the service department is closed. The sales people point me to roadside assistance to have it towed. The roadside assistance people tell me that they will pay to tow 23 miles and that I will have to pay for the last 9 miles. I fight with them for 30 minutes and then he finally comes back on and says that he has a discretionary 10 miles. Now I have to transfer all my stuff from my new van that doesn't work to my 15 year old Toyota that does. Unfortunately the Chrysler won't let me open the tailgate because it isn't in park. I have to unload out the side doors. OK, so the tow truck driver is great, but the car is in gear and the parking brake is on. I can turn it off and then it turns itself back on. Luckily I'm on a gravel driveway, so he drags it up onto the flatbed and off to the dealer. For some reason once he arrives we try to turn off the parking break and now it turns off and then warns us that it is failing to turn it back on. Now only the drive wheels make it difficult, but not impossible to shake it off the flatbed.
I've got business travel this week and then a roadtrip vacation next week. Maybe I'll see the van again after that. I originally bought the van thinking that taking the 15 year old Toyota on the roadtrip might not be a good idea, so I bought a new van. Now I wouldn't even think of driving this van too far from the house and certainly not on a roadtrip. The only saving grace is that they offered so little for my trade in that I just kept it. I didn't know I was keeping it to have a back up for my new van.