2019 Pacifica Hybrid Problems - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 16 (permalink) Old 03-18-2019, 09:21 PM Thread Starter
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2019 Pacifica Hybrid Problems

Hi:

My wife recently bought a 2019 Hybrid Pacifica and after only 400 miles, there's some kind of failure. The dealership told her to just use the provided w/ purchase roadside assistance. It took 1 1/2 hours for the tow truck to get the car out of the garage. Wheels were locked. He had to drag the car out. You should see the photo's of the tire marks. That was a week ago. Two weeks ago she bought the car. Next week it's broken. Brand new.

My wife is calling the dealership today. The car was brought to them last week. They said the person who handles her car wasn't in. Try tomorrow. She went there and nobody cares.

So, how do like that? She buys a new car, drives it for a week. It breaks in the garage. Problems towing it. Now she's driving an old rental car. Dealer took her money and they don't care. She's calling daily, asking when somebody will even look at her car.

This is Chrysler, folks. That's great when your product works. But when it doesn't, Chrysler gives you POOR SERVICE.
They probably don't like to work on warranty stuff. It doesn't make enough money.

When I drive the car, I'll have more to talk about. I was with her when the salesman sold it to her. They are quick to take the money and slow to take care of the customer.

Anyway, be warned. These cars are problematic. I've owned Japanese cars for 3 decades and never had this kind of garbage taking place. You pay a lot of money and then you've got nothing.

Last edited by JohninSoCa; 03-18-2019 at 09:29 PM.
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post #2 of 16 (permalink) Old 03-18-2019, 09:54 PM
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A major failure in a brand new car is a huge letdown.

Tell the dealer that after 30 days out of service they will have a Lemon Law case on their hands. It will get them moving.

Also complain about the tow. When my van had to towed, the driver put steel sliders under the wheels to get the van on the flat bed.

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post #3 of 16 (permalink) Old 03-19-2019, 10:05 AM
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Sorry you're going through this. Keep calling and pestering them, and call Chrysler as well. Squeaky wheel gets the grease.

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post #4 of 16 (permalink) Old 03-19-2019, 12:29 PM
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Sounds like another parking pawl issue to me.

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post #5 of 16 (permalink) Old 03-19-2019, 02:07 PM
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Quote:
Originally Posted by JohninSoCa View Post
Hi:

My wife recently bought a 2019 Hybrid Pacifica and after only 400 miles, there's some kind of failure. The dealership told her to just use the provided w/ purchase roadside assistance. It took 1 1/2 hours for the tow truck to get the car out of the garage. Wheels were locked. He had to drag the car out. You should see the photo's of the tire marks. That was a week ago. Two weeks ago she bought the car. Next week it's broken. Brand new.

My wife is calling the dealership today. The car was brought to them last week. They said the person who handles her car wasn't in. Try tomorrow. She went there and nobody cares.

So, how do like that? She buys a new car, drives it for a week. It breaks in the garage. Problems towing it. Now she's driving an old rental car. Dealer took her money and they don't care. She's calling daily, asking when somebody will even look at her car.

This is Chrysler, folks. That's great when your product works. But when it doesn't, Chrysler gives you POOR SERVICE.
They probably don't like to work on warranty stuff. It doesn't make enough money.

When I drive the car, I'll have more to talk about. I was with her when the salesman sold it to her. They are quick to take the money and slow to take care of the customer.

Anyway, be warned. These cars are problematic. I've owned Japanese cars for 3 decades and never had this kind of garbage taking place. You pay a lot of money and then you've got nothing.
Just a note - Chrysler doesn't have their own towing fleet. The tow trucks they call are out of their hands, it's all through a service arrangement. It's worth filing an official complaint to Chrysler Roadside about the tow truck driver not having proper equipment to move a car with stuck wheels and marking up your garage. I used to drive a tow truck, it's a pretty thankless job, but there are is equipment for just about every scenario and wheel dollies is a pretty standard item. Especially with so many cars having AWD and other ways to have stuck wheels, dragging a car is not appropriate. And I completely understand your frustrations here. Many dealerships fall short when it comes to real customer service (which all comes down to COMMUNICATION). Our van is in the shop right now and they have been excellent communicating about the problem.

Another issue which will hopefully improve in the near future - there aren't nearly enough trained techs for the electric vehicles hitting car dealerships set up for traditional service. All of the hybrid/EVs require special training and most dealers only have 1-2 techs who can work on these. As more EVs hit the roads, more properly trained techs will appear, but this may take a few years. It doesn't bother me too much as long as they COMMUNICATE!!!
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post #6 of 16 (permalink) Old 03-19-2019, 03:17 PM
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Quote:
Originally Posted by JohninSoCa View Post
Hi:

My wife recently bought a 2019 Hybrid Pacifica and after only 400 miles, there's some kind of failure. The dealership told her to just use the provided w/ purchase roadside assistance. It took 1 1/2 hours for the tow truck to get the car out of the garage. Wheels were locked. He had to drag the car out. You should see the photo's of the tire marks. That was a week ago. Two weeks ago she bought the car. Next week it's broken. Brand new.

My wife is calling the dealership today. The car was brought to them last week. They said the person who handles her car wasn't in. Try tomorrow. She went there and nobody cares.

So, how do like that? She buys a new car, drives it for a week. It breaks in the garage. Problems towing it. Now she's driving an old rental car. Dealer took her money and they don't care. She's calling daily, asking when somebody will even look at her car.

This is Chrysler, folks. That's great when your product works. But when it doesn't, Chrysler gives you POOR SERVICE.
They probably don't like to work on warranty stuff. It doesn't make enough money.

When I drive the car, I'll have more to talk about. I was with her when the salesman sold it to her. They are quick to take the money and slow to take care of the customer.

Anyway, be warned. These cars are problematic. I've owned Japanese cars for 3 decades and never had this kind of garbage taking place. You pay a lot of money and then you've got nothing.
Hi JohninSoCa,
We understand your frustration and apologize for the inconveniences you and your wife have experienced. Our team would like the chance to learn more about your situation. Please send us a private message so we can better assist.
Jenn
Chrysler Social Care Specialist
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post #7 of 16 (permalink) Old 03-20-2019, 06:36 PM Thread Starter
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Hi everyone:

Car has been in the shop for a week and they said it was a Parking Pawl. It takes them 8 days to get the part.

The reason they didn't use a dolly under the wheels was, according to the wife, that wouldn't fit through the garage.

I wish they used my floor jack. You could have maybe put it under the car in the front and pulled it out. I'm not bothered about tire marks in the driveway. I just don't like that the tires had to be wrecked.

Anyway, I hope the above part fixes the problem.

John
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post #8 of 16 (permalink) Old 03-20-2019, 09:43 PM
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Originally Posted by snorth View Post
Sounds like another parking pawl issue to me.
Nailed it!
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post #9 of 16 (permalink) Old 03-21-2019, 11:07 PM
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Similar frustrating experience here for the 2019 Pacifica Hybrid. Bought brand new in Dec. 2018. Now only 2,000 miles on it, the minivan rattled on startup (with 60% charged) and could barely accelerate when I tried merging into a main road. Wouldn't run over 10 mph. It's a horrific failure which may get the van totalled easily if the other vehicles couldn't slow down timely. Dealer told us need replace the battery... However, I don't believe that's the issue. FCA hasn't really sorted out this flaw even after the recall. After simple research online, I found more than 10 similar complaints reported on NHTSA alone. Similar complaints on Youtube! Even the long term test done by caranddriver also got the battery replaced. I'm glad to share the summary I made by PM request. This must be some system design bug. Shame of FCA gambling our lives for maturing their system!

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post #10 of 16 (permalink) Old 03-26-2019, 12:10 AM Thread Starter
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Can't be that bad of a car. Right? The thing to do is to just be patient and let the company figure it out. They built the car, so they can certainly do that. I have confidence in Mopar. I have myself a Dodge product and I'm very happy with it.
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