2019 Pacifica Hybrid Problems
My wife recently bought a 2019 Hybrid Pacifica and after only 400 miles, there's some kind of failure. The dealership told her to just use the provided w/ purchase roadside assistance. It took 1 1/2 hours for the tow truck to get the car out of the garage. Wheels were locked. He had to drag the car out. You should see the photo's of the tire marks. That was a week ago. Two weeks ago she bought the car. Next week it's broken. Brand new.
My wife is calling the dealership today. The car was brought to them last week. They said the person who handles her car wasn't in. Try tomorrow. She went there and nobody cares.
So, how do like that? She buys a new car, drives it for a week. It breaks in the garage. Problems towing it. Now she's driving an old rental car. Dealer took her money and they don't care. She's calling daily, asking when somebody will even look at her car.
This is Chrysler, folks. That's great when your product works. But when it doesn't, Chrysler gives you POOR SERVICE.
They probably don't like to work on warranty stuff. It doesn't make enough money.
When I drive the car, I'll have more to talk about. I was with her when the salesman sold it to her. They are quick to take the money and slow to take care of the customer.
Anyway, be warned. These cars are problematic. I've owned Japanese cars for 3 decades and never had this kind of garbage taking place. You pay a lot of money and then you've got nothing.
Last edited by JohninSoCa; 03-18-2019 at 09:29 PM.