RC Mike, I'm not faulting them for the collision damage. I'm faulting them for being unresponsive both to the dealer and then to me to a Star Case that was opened and then supposedly "escalated" when I finally called myself. Trying to avoid bogging down in all the details here, but a large and seemingly sophisticated Chrysler dealer has a 2018 Pacifica Hybrid Limited (mine) that is fixed from the collision and they think is ready to go, but it won't power on and they can't figure out why. They think the collision sensor won't reset or needs replacing, and they contacted Chrysler for support/parts. I'm also annoyed that I was told I'd be contacted within 1-2 business days when I called myself and they said it was "escalated", and that was a week ago with no contact. So this part of my general issue with Chrysler is for terrible service.
I agree that they are guilty of this too often.
I'm also faulting Chrysler for designing and building car in the first place that a larger dealer can think is fixed and is perplexed about why it won't start.
With accident damage you never know whats messed up. Its a complicated vehicle. Its possible a harness is damaged, or the body shop messed up putting a connector back together.. It comes apart and goes together and one wire in the wrong spot and bam.. big problems.
This is no different for any high end vehicle. BMW, Infinity, Lexus, Mercedes.. even your beloved Odyssey.
Its a little hard for a guy on the internet (Star case) to know what the problem is with no control on what condition the product is in. If it was a tow-in and just dead however they can be very effective because you know the vehicle was working correctly before. This helps form a logical diagnosis procedure.
In your case they may have to undo all the repairs to find the issue.
This is collision complications.. and not really anyones fault imo.
I'm also faulting Chrysler for selling a $50,000 car with this many issues, not just the ones I mentioned in passing.
It's fine if you disagree or think I'm overreacting, but I dropped $100,000 on two Chryslers less than a year ago and regret it.
Its your right to reget a purchase.
But to be honest here, I repair BMW and we have a lot of these issues too.. this is what warranty is for.
If your not happy - have it fixed. Thats also your right. I guarantee you all high end brands will have the exact same “quality” issues from what you briefly described.
Ultimately you get to choose.
We stock seat frames locally because squeaking is a common defect in comfort seats that are fully adjustable. More moving parts, more chance for noises.. not a big deal (or surprising)
I had a lot of great choices at $50,000 for a car and had never bought a Chrysler before. They've lost me for good. I'm telling anyone who asks me about a minivan just to stick with gas Odyssey for now (I had one and it was great), and if you want to go EV buy a Tesla (have one now and love it).
Without “going into the details” this position your taking doesn't translate well and feels rather shallow.
Why is this vehicle not ready for primetime? What defects have you experienced?
Enlighten us so we can be more empathetic