Long Overdue update.
We dropped off our van April 26th. Immediately the dealer acknowledged they had created a star case for the rear heating/cooling.
Chrysler engineers came out and took some data from the van. Three weeks went by with nothing, first of June dealer gave me an update. Chrysler had made a "fake" vin to download some uconnect software for the dealer, then the dealer uploaded it.
On all other issues we were given the run around, water in the trunk they stated they didn't find anything and van was outside in heavy rain for 40+ days.
Clicking noise when going from forward or reverse/visa versa. No problem found.
We picked up the van around 6/13.
Immediately pulling out of the parking lot of the dealer, the clunk noise in the front end happened. We went a crossed the street to target, wife goes in. Im looking at the uconnect. 2019 gas uconnect, no hybrid functions, some seat headrest stuff, missing surround camera. All kinds of weird stuff.
We leave target and go straight to the Kansas City Zoo, got to the zoo. Go to grab the stroller and look at the rear cargo area carpet. Molded over, head liner has grease hand marks.
We immediately called our Chrysler claims rep.
On 6/22 we dropped it off again. Immediately they were able to fix the uconnect and said they found water entering through the rear tail like grommet on the body. They cleaned the rear carpet and headliner. They called me the 27th, my wife happen to be in the area and went to stop by prior to us finding a babysitter and doing the whole vehicle shuffle. She called me with the service rep and said the headliner was worse. He agreed to clean it again. When pulling it back into the shop he heard the popping noise.
They worked on it remainder of thursday and some of friday. They ended up replacing the drivers side front strut mount, strut hat, wheel bearing and some other random bits and they ordered a new strut as well.
As of friday we have our van back (finally).
As of right now we're waiting on our rep to call us back, previously we were on conversations about compensation. We had asked that our lifetime warranty deductible be removed ($100). They mentioned they could cover car payment for time it was in or do a service plan. We stated the service plan was useless being its a hybrid and we don't do oil changes but maybe once a year.
Additionally we're waiting on a trim piece above the rear license plate and now that drivers side front strut.
Sorry if this is a mess, i've typed this three times and keep having to come back to it.
edit: during the visit in May we also had the ball joint recall completed and they replaced the body control module. They stated it was part of a intermittent CEL we were getting.
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Last edited by inis; 06-30-2019 at 08:09 PM.