2018 Pacifica Hybrid dead 12V battery
Hi - first post on the forum, but thank you all for the great information that did eventually lead to my purchase about a week and a half ago of a new 2018 Pacifica Hybrid Touring L.
Very happy with the vehicle and have enjoyed driving it, including a weekend trip from our home in Knoxville, TN up to Ohio and back. Received with about 160 miles on it (after delivery from Asheville, NC) and have put another 850 miles on it already, bringing it up to just over 1000 miles on the odometer now.
No issues at all with driving around town nor with the trip to Ohio and back. We've been charging it at home with the included Level 1 charger. We found places to charge while in Ohio so was able to run electric most of the time, hybrid on the long trip there and back.
Tuesday night my wife and I drove the van to run some errands, starting with a full battery - 10 miles from home to our first stop, then another 2 miles to wind up at the Whole Foods, where we plugged into their Level 2 charger. Charged about half an hour there while shopping, up to about 85% capacity if I recall correctly, then returned home (about 10 miles). Plugged into our Level 1 charger as soon as we arrived home.
Yesterday (Wednesday) afternoon when we went to drive the van somewhere, the door would not unlock (neither with the "unlock when I grab the door handle" nor via the key fob). Used the manual key to unlock and open the driver's door and no lights / displays came on in the van at all. Completely dead.
I was able to jump-start it from our other vehicle. Left it running in the driveway for several minutes, then turned it off. As soon as I pressed the button to turn off the vehicle, it went dead - all lights / displays dark.
Jump started again and let it sit running even longer this time. Turned it off, same thing - dead as a doornail.
There were a few warning lights on after each start - the "Engine Check" (MIL) light and the "Plug Status Fault" light are what I recall seeing.
Jump started one more time and took it for a drive, about 11 miles of about 75% interstate driving. It seemed to drive fine. The voltage on the instrument panel display was showing around 14.4 volts the whole time. There was a warning about "Service Charging System" showing as well.
Got it back home, parked in the driveway, turned off the engine and immediately dead once again. Completely unresponsive.
I checked the battery voltage this morning and it is showing just over 4 volts. (I checked using a multimeter hooked up to the red and ground posts that I was using to jump start; is this correct?)
I should mention that just before we took delivery of the vehicle, they swapped out the battery. The battery in this vehicle had died, supposedly from sitting unused on the dealership lot for too long. They had no new batteries available and it would be some time before any were delivered, so they swapped this with the battery in another Pacifica that they had on the lot that was working.
I've seen multiple threads about battery issues but none that seems to exactly match what I've described (though I may have missed something). Does this sounds like a familiar problem to anyone? Is this a faulty battery or some fault in the electrical system or what?
Also note that the local dealerships here in Knoxville are extremely backed up and the one place I talked to who even has a hybrid-trained tech in-house likely wouldn't be able to take a look for two weeks. Given that the whole reason we bought this van when we did was for a trip coming up very soon, that's unacceptable.
2018 Chrysler Pacifica Hybrid Touring L
January 2018 build date, purchased June 2019
Brilliant Black Crystal Pearl-Coat Exterior
Black Seats, KeySense, Overhead DVD Video
Last edited by dwdaniell; 06-14-2019 at 07:42 AM.
Reason: correcting the title since I now understand the 12V battery is technically not the "starter" battery