Sliding Door Grinding Noise - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 84 (permalink) Old 06-25-2017, 07:20 PM Thread Starter
Tom
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Sliding Door Grinding Noise

We just purchased a used 2017 Touring-L Pacifica last week and are really happy with it. This morning though when we got in, the passenger sliding door let out a new grinding noise when opening and closing. It seems to be coming from center track below the window. When I inspected it and compared it to the driver's side sliding door, I couldn't spot any visibile differences. After doing some digging online I found a few different posts about similar sounding issues, where the solution was taking it in to have grease applied.

From a TSB I found, it specifically mentioned a Nye grease lubricant. Since I feel perfectly competent applying the grease myself, I would like to avoid a trip to the dealer if possible. The problem is that there are few different Nye lubricants out there and they are all really expensive, like $40+ for a 50g tube. So, my question is if anyone knows the exct type of Nye lubricant is used or if there is something similar I could use that wouldn't harm any of the other parts in there or the paint? I would really rather have something on hand myself to fix this issue as it appears it might happen on the driver's side at some point or repeat in the future.
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post #2 of 84 (permalink) Old 07-01-2017, 11:42 PM
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We had a similar sounding problem, and they had to replace both hinges. Another warranty failure of Chrysler.
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post #3 of 84 (permalink) Old 07-02-2017, 05:36 PM
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I noticed the same thing when I did my initial inspection when buying the van. Just the right door. Toke right away to the service department and they ordered a new top hinge. Also noticed that the top chrome molding around the back window was NOT tight. It would not clip in so they ordered a new molding also.

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post #4 of 84 (permalink) Old 07-10-2017, 12:58 PM
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My Touring L Pacifica is in the dealer service department today to have the sliding door rollers replaced on both sides. The grinding noise was happening only on the driver side, but the dealer said they would replace on both sides. The noise was very obvious when opening the door, not much when closing. It was originally reported in May and the lubricating they did was not effective, so now they are replacing rollers. Doors must be completely disassembled on the inside so i need to leave it for 1 or 2 days to complete.
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post #5 of 84 (permalink) Old 07-11-2017, 08:44 AM
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Quote:
Originally Posted by jonesrk8 View Post
My Touring L Pacifica is in the dealer service department today to have the sliding door rollers replaced on both sides. The grinding noise was happening only on the driver side, but the dealer said they would replace on both sides. The noise was very obvious when opening the door, not much when closing. It was originally reported in May and the lubricating they did was not effective, so now they are replacing rollers. Doors must be completely disassembled on the inside so i need to leave it for 1 or 2 days to complete.
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post #6 of 84 (permalink) Old 07-11-2017, 09:03 PM
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I had the same grinding noise. Thought to myself before I try the grease or take it back to the dealer let me try good old wd40. It worked so far. Crossing my finger
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post #7 of 84 (permalink) Old 07-27-2017, 10:22 AM
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I was having the same issue with the passenger side. I took it into the dealer yesterday, they decided to replace the roller sets on both sides.
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post #8 of 84 (permalink) Old 09-29-2017, 06:45 PM
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Grinding noise is back after 2 months

Quote:
Originally Posted by jonesrk8 View Post
My Touring L Pacifica is in the dealer service department today to have the sliding door rollers replaced on both sides. The grinding noise was happening only on the driver side, but the dealer said they would replace on both sides. The noise was very obvious when opening the door, not much when closing. It was originally reported in May and the lubricating they did was not effective, so now they are replacing rollers. Doors must be completely disassembled on the inside so i need to leave it for 1 or 2 days to complete.
The parts were replaced in July, but the noise is back in September. The dealership is ordering lower rollers and I have to call for another appointment in 5 days. It took them 2 full days to discover this along with doing the EGR recall.
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post #9 of 84 (permalink) Old 09-30-2017, 12:05 AM
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At least they are attempting to work on yours. They returned my Pacifica unfixed saying that Chrysler is aware of the sliding door grinding problem, is working on a fix and to check back at a later time.

Brett
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post #10 of 84 (permalink) Old 10-02-2017, 08:34 PM
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FWIW, they've told me parts (rollers) are back ordered, and it might be a month.

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