Rattling noise in door? - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 18 (permalink) Old 07-27-2017, 04:26 PM Thread Starter
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Rattling noise in door?

We traded my Chrysler T&C for a 2017 Pacifica Touring Plus a few months ago. At first we had zero problems with it. Then it started making a constant rattling noise every time we drive it. My husband took it today to the dealer for service and they said the noise was because there was dirt in the tracks of the passenger sliding door and it wasn't closing all the way. However I drove it as soon as he brought it back on the interstate and the noise is happening again. I feel like the noise is coming from the front passenger side. Thoughts? Anyone else have this problem? Solutions?

Thanks!!
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post #2 of 18 (permalink) Old 07-28-2017, 01:31 PM
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Originally Posted by Kidneymom View Post
We traded my Chrysler T&C for a 2017 Pacifica Touring Plus a few months ago. At first we had zero problems with it. Then it started making a constant rattling noise every time we drive it. My husband took it today to the dealer for service and they said the noise was because there was dirt in the tracks of the passenger sliding door and it wasn't closing all the way. However I drove it as soon as he brought it back on the interstate and the noise is happening again. I feel like the noise is coming from the front passenger side. Thoughts? Anyone else have this problem? Solutions?

Thanks!!
Hi Kidneymom,

Iím sorry to hear youíre having trouble with your vehicle. If you plan on revisiting your local dealership please PM your VIN so we can escalate for further assistance.

Alison
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post #3 of 18 (permalink) Old 09-30-2017, 08:21 PM
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We bought our 2017 Pacifica Limited in November 2017 and it has now accumulated 9400 miles. In the past couple of weeks, both left and right sliding doors have developed rattles and creaking noises. The left door is worse than the right, but it sounds like the rattle is right behind my left ear. I have sat in the back while my wife drives and I have not been able to stop the rattle, however, if I jiggle the door handle back and forth, the rattle sounds exactly the same. I am trying to get an appointment at the dealership as this needs to be fixed. I will say, if I'm on a smooth road, the creaking and rattling stops. I really like this minivan, but it's been back to the dealership more times in 10 months than our 2012 Honda Odyssey Touring Elite and 2004 Nissan Quest SE did in 17years of ownership.
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post #4 of 18 (permalink) Old 10-02-2017, 01:34 PM
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Originally Posted by jimcmc View Post
We bought our 2017 Pacifica Limited in November 2017 and it has now accumulated 9400 miles. In the past couple of weeks, both left and right sliding doors have developed rattles and creaking noises. The left door is worse than the right, but it sounds like the rattle is right behind my left ear. I have sat in the back while my wife drives and I have not been able to stop the rattle, however, if I jiggle the door handle back and forth, the rattle sounds exactly the same. I am trying to get an appointment at the dealership as this needs to be fixed. I will say, if I'm on a smooth road, the creaking and rattling stops. I really like this minivan, but it's been back to the dealership more times in 10 months than our 2012 Honda Odyssey Touring Elite and 2004 Nissan Quest SE did in 17years of ownership.
Hi jimcmc,

Sorry to hear about this! Please don't hesitate to reach out during your next dealership appointment for further assistance if needed, we're happy to help.

Andrea
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post #5 of 18 (permalink) Old 10-03-2017, 09:35 AM
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I am having the exact issue on both sliding doors, it is going in today to get looked at. It seems like it started after I had the rollers replaced on both sides. I had the vehicle in two weeks ago to get looked at and they said that its coming from inside the door and would have to look further in to it. So I hope they can figure it out because its very annoying.
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post #6 of 18 (permalink) Old 10-03-2017, 10:15 AM
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I am having the exact issue on both sliding doors, it is going in today to get looked at. It seems like it started after I had the rollers replaced on both sides. I had the vehicle in two weeks ago to get looked at and they said that its coming from inside the door and would have to look further in to it. So I hope they can figure it out because its very annoying.
Hi robstid,

Please keep us in the loop on this! If we can offer any additional support, please don't hesitate to reach out.

Kori
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post #7 of 18 (permalink) Old 10-03-2017, 12:51 PM
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Hi, I too have had the same issue, started in one door and eventually the other. We take the van fairly frequently on a bumpy, very dusty gravel road. I have found there is something to dirt in the track area, our van gets very dirty inside the door tracks. When I clean the tracks and put WD40/silicone on some of the contact points where the doors connect to frame the rattles goes away entirely. I've had to do it 2x3 times over the 12k miles we have had it.
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post #8 of 18 (permalink) Old 10-03-2017, 01:21 PM
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Hi, I too have had the same issue, started in one door and eventually the other. We take the van fairly frequently on a bumpy, very dusty gravel road. I have found there is something to dirt in the track area, our van gets very dirty inside the door tracks. When I clean the tracks and put WD40/silicone on some of the contact points where the doors connect to frame the rattles goes away entirely. I've had to do it 2x3 times over the 12k miles we have had it.
I live on about 1/10 of a mile of gravel. and we drive slow, I also wash the vehicle at least once a week, I cant imagine the track getting that dirty. Now when I had it in the shop because the doors made a horrid sound when closing and opening, they determined the cause to be dirt in the rollers. They cleaned the track, replaced the rollers and shortly after that the creaking started. So who knows hope they can find a solution.
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post #9 of 18 (permalink) Old 01-22-2018, 03:00 PM
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Originally Posted by Kidneymom View Post
We traded my Chrysler T&C for a 2017 Pacifica Touring Plus a few months ago. At first we had zero problems with it. Then it started making a constant rattling noise every time we drive it. My husband took it today to the dealer for service and they said the noise was because there was dirt in the tracks of the passenger sliding door and it wasn't closing all the way. However I drove it as soon as he brought it back on the interstate and the noise is happening again. I feel like the noise is coming from the front passenger side. Thoughts? Anyone else have this problem? Solutions?

Thanks!!
Did you ever get this resolved? We have a rattle that appears to be coming from the passenger side dash, it's only noticeable at high speeds (i.e. on the freeway).
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post #10 of 18 (permalink) Old 02-22-2018, 12:17 AM
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Last year I noticed a rattle when going over bumps or starting/stopping the van - took it to the dealership and the doors were adjusted - the noise stopped for a while, but it back. Took it to the dealer again and was told it was the suspension ...

2017 Limited
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