Roof rattle - Page 2 - 2017+ Chrysler Pacifica Minivan Forums
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post #11 of 37 (permalink) Old 09-06-2016, 02:37 PM
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Dealer says that my squeal/rattle is a known issue on certain Pacificas manufactured within a certain timeframe. Apparently my vehicle has to have its headliner taken down and the panoramic sunroof removed in order for it to be greased and have the bolts torqued again to specs. Chrysler has said that for whatever reason it was not done correctly at the factory in Windsor, Ontario at the time. It will take the dealer about two to three days to do the job. Hope this will help other people with a similar problem... I'm just glad that it will be taken care of.
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post #12 of 37 (permalink) Old 09-06-2016, 05:52 PM
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If it is a known issue I wonder if there is a bulletin number or something that they are following to fix.
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post #13 of 37 (permalink) Old 09-06-2016, 06:23 PM
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I will ask them, next time I speak with them. It didn't sound like it was official yet. I do know that they had to go back and forth several times talking to different people at chrysler corporate until they finally spoke to the right person there.
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post #14 of 37 (permalink) Old 09-07-2016, 09:16 AM
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Same issue here on our Limited. Rattle from sun roof on 2 or 3 row.
Have to find time to take to dealer. Hope they know how to fix the issue.

If you find the TSB number or the Chrysler contact at corporate please post it.

Thanks
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post #15 of 37 (permalink) Old 09-10-2016, 06:20 PM
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Unfortunately my dealer did not have any specific information on a TSB. The service advisor I spoke to initially was not in the office when I picked the vehicle up. I believe he is out on vacation. I'm sorry I can't provide any more information. The good news is their fix seems to have solved the problem. The bad news is, it was out of commission for three days while they did the work.
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post #16 of 37 (permalink) Old 09-11-2016, 12:22 AM
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The answer from contact at Chrysler:

It can be fixed at the dealer with a spacer between the headliner and the surround surface.
The problem has been addressed in the plant but a few might have made it out I noticed.

Matt

Damon
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post #17 of 37 (permalink) Old 09-11-2016, 06:52 AM
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Since this appears to be a certain batch it would be great if those with the issue would post the first two digits of the last 5 of their vin to see if there is a grouping. Example 35123... Or 35xxx.

Thanks
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post #18 of 37 (permalink) Old 09-11-2016, 07:35 AM
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I think there may be two separate sunroof noise issues mentioned on this thread. One seems to involve the third row sunroof and that fix involves a nylon washer. The other involves the second row panoramic sunroof and that issue involves removing it to regrease it. The latter issue appears to take the longest to repair because it involves removing the headliner and panoramic sunroof. In my case it took 3 days to repair it. My first two of the last five VIN is 44.
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post #19 of 37 (permalink) Old 09-11-2016, 05:29 PM
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Having same issue with our limited. Roof seems to rattle behind drivers seat no matter what the temperature outside. Van is currently in dealership getting looked at. Great info. Thanks, my first two of the last five of the vin is 31.
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post #20 of 37 (permalink) Old 09-12-2016, 09:00 AM
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Same issue with our Limited. First two digits of the last five are 28.
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