We have had our 2018 Touring L Plus for a week. On our trip to the store today, Uconnect theater worked as usual without trouble. On the way home, when I tried to access the Uconnect theater screen to press the Listen In option, the theater screen was black (ultimately unable to access any theater options). I tried turning the car on and off and trying again multiple times without success. Tried again several hours later and it’s working. Good news, but I anticipate this is something that will continue to happen intermittently. Anyone had this problem? Is this something that a simple reboot would fix or do I need to head back to the dealership?
We were on a 8 hour road trip with less than 1k miles on a new touring L Plus 2018 with uconnect theater. Stopped working early in the trip. After hours of loading our disks on a thumb drive to watch. Exact same experience...up front it showed uconnect, but no “screens” for the back, media options, etc.
Called all numbers for guardian, Chrysler, the service at the dealer, etc. Sunday, nobody staffed. I was told it had to go to service for a day to perform diagnostics.
Same, tried to start stop engine on the side of I80, and then got to thinking, the system needs a good reboot but it’s probably always getting power even with engine off (no run, no acc).
I started pulling fuses to remove power from the radio/Sirrus/uconnect/etc.
If I remember correctly, the fuse that did (what I call) a reboot was “F76” labeled “uconnect/center display/telematics”.
This worked right away, a normal start of the van brought everything back. Just like normal!
Hope it helps you!