Driver side sliding door - Page 2 - 2017+ Chrysler Pacifica Minivan Forums
 1Likes
Reply
 
LinkBack Thread Tools
post #11 of 38 (permalink) Old 04-12-2018, 11:19 AM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,947
Quote:
Originally Posted by eugeni.norteks View Post
I don't know what is official inspection. Dealer just told me that he made a photos and sent it to Chrysler.
My file is already with Case Specialist for this three weeks but no changes still. I have a lot of issues and almost nothing were fixed - paint issue, sliding door issue, clicking steering noice (cv joints). Also while my dealer try to fix something he break something - deep scrath on sliding door frame, crack on panel in the trunk.
I think I need to switch my dealer, no luck with current.

Sent from my LG-H932 using Tapatalk
Got it, eugeni.norteks. Since you mentioned speaking with a Case Specialist, feel free to send me the case number you were given. We'd be glad to check for any new development and further document this on your behalf.

Jasmine
Chrysler Social Care Specialist
ChryslerCares is online now  
Sponsored Links
Advertisement
 
post #12 of 38 (permalink) Old 04-12-2018, 11:20 AM
Junior Member
 
Join Date: Mar 2018
Posts: 12
Quote:
Originally Posted by ChryslerCares View Post
Got it, eugeni.norteks. Since you mentioned speaking with a Case Specialist, feel free to send me the case number you were given. We'd be glad to check for any new development and further document this on your behalf.

Jasmine
Chrysler Social Care Specialist
Jasmine, where can I get case number?

Sent from my LG-H932 using Tapatalk
eugeni.norteks is offline  
post #13 of 38 (permalink) Old 04-12-2018, 11:41 AM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,947
Quote:
Originally Posted by eugeni.norteks View Post
Jasmine, where can I get case number?

Sent from my LG-H932 using Tapatalk
You should have received it from your Case Specialist. I can look it up by your VIN as well.

Jasmine
Chrysler Social Care Specialist
ChryslerCares is online now  
 
post #14 of 38 (permalink) Old 04-12-2018, 11:47 AM
Junior Member
 
Join Date: Mar 2018
Posts: 12
Quote:
Originally Posted by ChryslerCares View Post
You should have received it from your Case Specialist. I can look it up by your VIN as well.

Jasmine
Chrysler Social Care Specialist
My VIN is 2C4RC1GGXHR561380. Please look, I never receive it.

Sent from my LG-H932 using Tapatalk
eugeni.norteks is offline  
post #15 of 38 (permalink) Old 04-12-2018, 11:54 AM
Member
 
Join Date: Sep 2017
Posts: 55
Quote:
Originally Posted by eugeni.norteks View Post
My dealer hold the car for a week trying go fix sliding door issue and back it to me with same problem again. In additional he make a long deep scratch to metal on door frame. Pretty good.

Sent from my LG-H932 using Tapatalk


I had only the scratching issue. In my case the dealership handled it well and fixed it quickly and repaired the scratch.


Sent from my iPhone using Tapatalk

2018 Limited Hybrid
sellr324 is online now  
post #16 of 38 (permalink) Old 04-12-2018, 02:10 PM
Junior Member
 
Join Date: Mar 2018
Posts: 12
Quote:
Originally Posted by sellr324 View Post
I had only the scratching issue. In my case the dealership handled it well and fixed it quickly and repaired the scratch.


Sent from my iPhone using Tapatalk
This is not true. Please see pictures with date and time. Scratch, hood, sliding door, panel, cv joint, side marker. Nothing fixed, only promises to fix. Dealer know about everything.

Sent from my LG-H932 using Tapatalk
eugeni.norteks is offline  
post #17 of 38 (permalink) Old 04-12-2018, 03:43 PM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,947
Quote:
Originally Posted by eugeni.norteks View Post
My VIN is 2C4RC1GGXHR561380. Please look, I never receive it.

Sent from my LG-H932 using Tapatalk
Thank you. I was able to locate your case. The number is 33771798. Also, it looks like you spoke with the owning Case Specialist yesterday. She called the dealer today and was only able to leave a message. She plans to connect with them again tomorrow if she doesn't hear back today. It appears the agent is actively looking into this on your behalf. We'd like to allow her to continue doing so to avoid any sort of confusion or miscommunication. I'll be sure to note your outreach for further review.

Jasmine
Chrysler Social Care Specialist
ChryslerCares is online now  
post #18 of 38 (permalink) Old 05-18-2018, 01:06 AM
Junior Member
 
Join Date: May 2018
Posts: 4
I went on the internet tonight to see if anyone else is having the same driver's side slide door problem as we are and it's the exact description as Shard. We purchased our 6th minivan (2017 Limited) this past Christmas and for the past several months THE EXACT SAME thing, we can attempt to shut the door from the overhead console, key fob, or directly from the door and sometimes it will randomly not shut...Meaning it will go through the process but just at the point of latching it will reverse, and beep like an obstruction is there. We can repeat the process 2 or 3 times and then it will shut. It's random and does not happen all of the time. My wife and I happen to be off today and it happened twice this morning so a ran by the dealership to inquiry about a recall, or notice and they had not heard of anything or even the issue. We were advised to make an appointment and leave it but obviously if it can't be replicated at the dealership then it's a guess unless it a known issue with a resolution. Now, what was even more worry some tonight was that I was getting gas and while standing with the gas pump in hand the driver's side door attempted to open on its own; the interlocks prevented it and the door latched back. My hands were out of my pockets, standing still and nothing pressing the FOB. This makes me question a few other open door occurrences. On 2 or 3 occasions I have gone outside to see the driver's side door open including at least one time over night. I don't know if the door was not closed at all (kids), didn't latch and reversed open after pressing to close, or whether the door may have popped open after being closed. There has not been any other issues with the right side door or hatch

VIN:2C4RC1GG4HR778231

Last edited by John S; 05-18-2018 at 01:09 AM.
John S is offline  
post #19 of 38 (permalink) Old 05-18-2018, 09:20 AM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,947
Quote:
Originally Posted by John S View Post
I went on the internet tonight to see if anyone else is having the same driver's side slide door problem as we are and it's the exact description as Shard. We purchased our 6th minivan (2017 Limited) this past Christmas and for the past several months THE EXACT SAME thing, we can attempt to shut the door from the overhead console, key fob, or directly from the door and sometimes it will randomly not shut...Meaning it will go through the process but just at the point of latching it will reverse, and beep like an obstruction is there. We can repeat the process 2 or 3 times and then it will shut. It's random and does not happen all of the time. My wife and I happen to be off today and it happened twice this morning so a ran by the dealership to inquiry about a recall, or notice and they had not heard of anything or even the issue. We were advised to make an appointment and leave it but obviously if it can't be replicated at the dealership then it's a guess unless it a known issue with a resolution. Now, what was even more worry some tonight was that I was getting gas and while standing with the gas pump in hand the driver's side door attempted to open on its own; the interlocks prevented it and the door latched back. My hands were out of my pockets, standing still and nothing pressing the FOB. This makes me question a few other open door occurrences. On 2 or 3 occasions I have gone outside to see the driver's side door open including at least one time over night. I don't know if the door was not closed at all (kids), didn't latch and reversed open after pressing to close, or whether the door may have popped open after being closed. There has not been any other issues with the right side door or hatch
Hi John S.,

We are sorry to hear that you are experiencing this concern as well. We would be happy to look into this further and document on your behalf. Please send us a PM with your VIN and mileage to get started. We recommend deleting/editing your post to protect your private information (VIN) from being displayed publicly.

Darlene
Chrysler Social Care Specialist
ChryslerCares is online now  
post #20 of 38 (permalink) Old 06-06-2018, 11:42 AM
Junior Member
 
Join Date: Jun 2018
Posts: 2
Any update on the driver side door opening? We purchased a 2018 Pacifica and it does the same thing. Been to dealer 2x and both times they cannot replicate the problem. They seem to think something is in the way when clearly it is not. Just curious if anyone has found a fix? Thakns.
dcballin is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 2017+ Chrysler Pacifica Minivan Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Sliding Door Grinding Noise Tom Chrysler Pacifica Minivan Issues And Problems 83 07-12-2019 09:59 PM
Power Sliding Door Stops Working Temporarily (W DMR89 Chrysler Pacifica Minivan Issues And Problems 9 01-19-2019 09:44 AM
Passenger Sliding Door Does Not Open From Inside dssse1364 Chrysler Pacifica Minivan Issues And Problems 11 09-18-2018 01:26 PM
Driver's side sliding door not flush bigfoot 2017+ Chrysler Pacifica PHEV Hybrid General Discussion 5 11-01-2017 09:49 AM
Power Sliding door latch stuck gjp1123 Chrysler Pacifica Minivan Issues And Problems 4 09-22-2016 11:36 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome