Driver side sliding door - Page 3 - 2017+ Chrysler Pacifica Minivan Forums
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post #21 of 38 (permalink) Old 06-06-2018, 09:38 PM
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Any update on the driver side door opening? We purchased a 2018 Pacifica and it does the same thing. Been to dealer 2x and both times they cannot replicate the problem. They seem to think something is in the way when clearly it is not. Just curious if anyone has found a fix? Thakns.


Have your service department call the STAR desk. There is a software update to correct this problem.


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post #22 of 38 (permalink) Old 06-07-2018, 11:03 AM
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I also started having problems with my driver's side sliding door yesterday. I could not open it using the overhead console button, the push button on the handle or the key fob. I had to manually pull it open. I locked the van and tried again a few hours later and it was working, although making an abnormal noise. I hope it doesn't turn into one of these intermittent issues that can't be duplicated by the dealer.

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post #23 of 38 (permalink) Old 06-07-2018, 11:03 AM
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Originally Posted by dcballin View Post
Any update on the driver side door opening? We purchased a 2018 Pacifica and it does the same thing. Been to dealer 2x and both times they cannot replicate the problem. They seem to think something is in the way when clearly it is not. Just curious if anyone has found a fix? Thakns.
Hi dcballin,

We are sorry to hear that the dealer could not replicate the concern. You are welcome to PM us with your VIN and mileage so that we can document this experience on your behalf.

Darlene
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post #24 of 38 (permalink) Old 06-08-2018, 09:20 AM
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Originally Posted by Claudia View Post
I also started having problems with my driver's side sliding door yesterday. I could not open it using the overhead console button, the push button on the handle or the key fob. I had to manually pull it open. I locked the van and tried again a few hours later and it was working, although making an abnormal noise. I hope it doesn't turn into one of these intermittent issues that can't be duplicated by the dealer.
We regret to hear this as well, Claudia. Please let us know if you do choose to visit the dealer to have this looked into further. We would be more than happy to offer an additional layer of assistance. Just send us a private message.
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post #25 of 38 (permalink) Old 06-08-2018, 03:20 PM
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Originally Posted by JMcMillan View Post
Have your service department call the STAR desk. There is a software update to correct this problem.


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Good to know. My car does this as well, but so far has only been once or twice, and intermittently enough that I had been assuming a kid must have shifted something to block the sensor. I will request the software update when I go in next!
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post #26 of 38 (permalink) Old 06-09-2018, 02:39 AM
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Not yet. As of today been waiting for 2 weeks to get it into the dealership. Oddly enough was at the dealership last weekend for the 1st oil change and the door did it twice for on the service advisor. Plan on leaving there until fixed along with the 2nd recall software update.
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post #27 of 38 (permalink) Old 06-09-2018, 08:15 PM
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We regret to hear this as well, Claudia. Please let us know if you do choose to visit the dealer to have this looked into further. We would be more than happy to offer an additional layer of assistance. Just send us a private message.
Julie
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I took it into the dealer today and they have ordered rollers and will replace it when the parts come in. They indicated that the entire tracks might need to be replaced but that Chrysler requires them to try replacing only the rollers initially to see if that solves the issue. Is this correct? They also indicates they got a code related to a calibration issue which was generated and stored in the vehicle when the door temporally stopped working this week.

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post #28 of 38 (permalink) Old 06-11-2018, 09:10 AM
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I took it into the dealer today and they have ordered rollers and will replace it when the parts come in. They indicated that the entire tracks might need to be replaced but that Chrysler requires them to try replacing only the rollers initially to see if that solves the issue. Is this correct? They also indicates they got a code related to a calibration issue which was generated and stored in the vehicle when the door temporally stopped working this week.
Hello Claudia,
Please know as a member of the customer care teams, I am not mechanically trained myself. I cannot speculate on what is considered the proper repair process for your vehicle. I can get you in contact with the proper teams who can reach out to the dealer to look into this further for you. If this is something you are interested in, please send us a private message with your VIN, phone number, current mileage and servicing dealer.
Julie
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post #29 of 38 (permalink) Old 06-11-2018, 09:48 AM
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Hello Claudia,
Please know as a member of the customer care teams, I am not mechanically trained myself. I cannot speculate on what is considered the proper repair process for your vehicle. I can get you in contact with the proper teams who can reach out to the dealer to look into this further for you. If this is something you are interested in, please send us a private message with your VIN, phone number, current mileage and servicing dealer.
Julie
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Thank you for the reply. I wasn't really looking for any speculation. My question was related to Chrysler's policy as described by dealer. I will PM the information requested. Thanks again.

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post #30 of 38 (permalink) Old 06-13-2018, 01:26 PM
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I am about to get the rollers on the sliding door replaced as they were making a lot of noise. Not the same issue as this, but there are a lot of issues with these vehicles. I've had my 2017 in the shop 5 times in 7 months.
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