Bluetooth / Microphone issues
Hello, Started a new thread as this Bluetooth issue is unique from previously reported issues. Brought our new (6600 miles) 2018 Touring L in for 1st oil change and a bluetooth connection type issue we've had since day one. Iphone 8 (latest iso) as well as Android will easily pair up and dial a call with no issues. Problem is our voice on the outgoing call is horrible, garbled and dropping out, like the microphone in the visor is failing or shorting out. The incoming call quality is fine over the speaker. Basically they can't hear me? Same result if you use the USB wire and CarPlay (Iphone). Tech was able to easily replicate the issue (thank god) so it was not user error or some phone incompatibility nonsense. Dealer updated all the vehicle software and reset UConnect, also did 2 recalls too. Same condition, no change. I suggested the dealer replace the visor mic but they said the vehicle has multiple mics and therefore needs guidance from FCA 1st. They said it is now a Star Case? They will not try anything without the OK from FCA. Does anybody have any suggestions, ideas on how to best move this along or offer me a contact within FCA. IMHO they should have replaced the visor mic and see if that helped. Meanwhile we are still without a safe hands-free way to make calls in the vehicle. BTW, Our phones work fine in our 2014 Durango Citadel via bluetooth. They gave the vehicle back and said sorry, we don't know how to fix it? Unfortunately this is the best dealership in town so we are kinda stuck. Trying to avoid multiple trips and wasted time back to dealer to fix what I think should have been an easy repair. On a good note, this is the only issue we had with the vehicle so far!!
2018 Molten Silver Touring L, Safety Tec, Premium Audio, 18" Premium Wheels, Tow pkg, Spare Tire, Key Sense
Last edited by Frankv357; 08-30-2018 at 10:57 AM.