Very frustrated- Dont feel safe anymore
I am having terrible issues since last one week for 2017 chrysler pacifica (8900 miles). First I take the van to the dealer to fix a recall issue and when I am driving back from the dealership and am at stop sign, the vehicle does not budge and transmission does not respond. I tow the vehicle to dealer who keeps it for nearly one week to replace a mini battery. Yesterday, dealer says the van is ready, so I pick it and am hardly 2 minutes out of the dealer shop, again the exact same issue. I turn the knob and nothing happens, it just gets stuck at "P" and the message just blinks "shift to P and then desired gear".
The dealer never fixed the issue or if he did, he did not do a test drive. I expected he would atleast drive for a minute or so to see the issue is fixed. Am very disappointed with the van and the dealer. I had to wait for 2 hours in heavy traffic and even the chrysler tow truck did not come. I was not able to easily get out of van due to heavy traffic and was scared if some vehicle would hit from behind in such heavy traffic.Finally the cops had to bring the tow truck and get it towed to the dealer. And till now I have not heard anything from dealer. Am very unhappy with the dealership .I am afraid to go back and receive the van when it is fixed. I dont know when and in which situation it will break again.
Last edited by pacsk07; 08-30-2018 at 02:07 PM.