Have been offered replacement for my vehicle. How does this work?
My husband & I are currently in the midst of having our 2018 replaced with an ordered 2019. Our 2018 had a creaking noise that the dealership determined was due to a poor weld so they recommended that FCA offer us a buyback or replacement. https://www.pacificaforums.com/forum...r-vehicle.html
FCA turns the matter over to a third party company to handle the process. The company is SteriCycle. I heard from SteriCycle by phone within 2 business days of our dealership telling us that FCA agreed to buyback/replace our vehicle.
As I understand it, one option is for you to be paid for your vehicle (buyback). The amount you are paid is reduced somewhat by the number of miles on the vehicle. It's a convoluted formula. Once all the math is done, you give them back the vehicle and they give you a check. Note that this option doesn't seem to be well publicized. It was only when I specifically asked about it that I was told that a buyback was an option.
The second option gives you a replacement vehicle. This is the option we chose (after much gnashing of teeth and test drives of other minivans and SUV's -- we decided that the Pacifica was still by far our favorite). We ordered a 2019 Pacifica with the exact same $ options as our 2018 (but we did order a different color, both exterior and interior). We will have to pay for the ~500 miles we drove the vehicle before the creaking problem was reported.
We began the process with SteriCycle on 8/21/2018. They said it would take about 30 days for them to complete their "paperwork", etc. In the meantime, we're driving ol' Creaky, which is just fine, if a bit noisy. The miles that we're putting on it now are basically free as far as the FCA replacement is concerned. The new van is not here yet -- it will likely be a few more weeks before it arrives.
I've been taking notes on the process and plan to write up a summary of everything, after all is said and done. In the meantime, you may PM me with any specific questions.