Filing for lemon law, looking for advice or experience
So my 17 pacifica has had multiple minior issues I have been dealing with, but the biggest and scariest issue was on Aug 2nd when the start stop function disabled while driving 30MPH in traffic and it turned the vehicle completely off and came to an abrupt stop. Luckily the person behind me was paying attention and not on their phone like many drivers are now adays and I wasn't rear ended with my children in the vehicle. I was told to take it to the dealer and was finally able to do so Aug 7th. The battery died and was told the shifter was the problem and it needed to be replaced. Week after week was told it would be in the following week and after 30 days still no shifter. I contacted Chrysler to request a buy back because I honestly didn't even feel safe with the vehicle and it was still at the dealership waiting on the part. We finally recieved a call from a Chrysler rep saying the part was special handle ordered and should be there soon, I said I understand, however I still want to request a buy back and could because it was over 30 days nonoperable and qualified for lemon law. I have only heard from the rep once in a two week period stating that the part would finally be there within a day or two and said she was waiting for Chrysler to respond to our request. Now the shifter has been installed but the battery was dead again and they had to order another and another two days later, it isn't the battery but the start stop function isn't working and so they have to wait for their diagnostic specialist to figure out why this has now malfunctioned and of course the van will be there for longer. I started the process requesting a buy back over 2 1/2 weeks ago and my question is, obviously my van is a lemon law and this process shouldn't be a difficult one, but how long does this process take? Am I better off getting an attorney and having them deal with the process or should I keep waiting for someone to finally get back to me about the situation? Has anyone been through this and can provide info on how long it takes? We are approaching 2 months now of our vehicle being at the dealership. The service department there has been amazing and very communicative with me, however the FCA department is lacking bad with communication. I know that the process for determining the buyback of our vehicle could take a few days to maybe a few weeks but how long do they actually need to determine it? ANy information would really be appreciated, i am very frustrated with all of this and would just like to get rid of it and move on already too, which is unfortunate because the van was perfect but after this experience I don't think I would like to chance going through it again.