cannot update uconnect headunit - 2017+ Chrysler Pacifica Minivan Forums
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post #1 of 16 (permalink) Old 10-16-2018, 06:54 PM Thread Starter
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cannot update uconnect headunit

Hi everyone..

I am trying to update my uconnect head unit... but after going on the download page, using de van vin, and downloading the software, it brings a message up that its not year compatible...

any ideas ??

my wife is having trouble hearing whatsapp voice messages thru the car speakers... so she has been nagging me for a while hahah I tought maybe an update could help,,,
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post #2 of 16 (permalink) Old 10-16-2018, 07:46 PM
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Originally Posted by masteron View Post
Hi everyone..

I am trying to update my uconnect head unit... but after going on the download page, using de van vin, and downloading the software, it brings a message up that its not year compatible...

any ideas ??

my wife is having trouble hearing whatsapp voice messages thru the car speakers... so she has been nagging me for a while hahah I tought maybe an update could help,,,
First -- did you get it from a Chrysler dealer? If so, and you just bought it, I would bring it back and ask them to do it.

Did you get the update software from https://www.driveuconnect.com/support/chrysler.html

There is a helpful video at https://www.driveuconnect.com/suppor...re-update.html

You can also call the U-connect tech people with all your s/n's and version information and see if somebody did something weird like an incorrect replacement of the head unit before you got it. The voice support number is 1-877-855-8400.

Interesting that the site shows that my U-Connect system has updates pending from the spring -- and it has been at the dealer several times and they did NOT update it. I'll wait for my next visit.

2017 Pacifica Touring L Plus
Build date Oct 2016 - Delivered 11/30/16
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post #3 of 16 (permalink) Old 10-16-2018, 08:02 PM Thread Starter
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Thanks jerry..

Yeah got it from a dealer..
I also got the software from that webpage
Added my vin and the page gave me that an update was pending..

Ill give them a call tomorrow


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post #4 of 16 (permalink) Old 10-16-2018, 09:47 PM
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Interesting that the site shows that my U-Connect system has updates pending from the spring -- and it has been at the dealer several times and they did NOT update it. I'll wait for my next visit.
It seems like I have to print out the UConnect update page and hand it to the dealer in order for them to "find" a UConnect update and do it. I think they only check the Mopar site. Just a suggestion.

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post #5 of 16 (permalink) Old 10-17-2018, 08:35 AM
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You are loading the USB stick with your update in the back USB port of one of your second row monitors? Try that.

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post #6 of 16 (permalink) Old 10-17-2018, 08:38 AM
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Quote:
Originally Posted by SciTchr View Post
It seems like I have to print out the UConnect update page and hand it to the dealer in order for them to "find" a UConnect update and do it. I think they only check the Mopar site. Just a suggestion.
when you have done this, the dealership has done a Uconnect update no charge?

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post #7 of 16 (permalink) Old 10-17-2018, 09:03 AM Thread Starter
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You are loading the USB stick with your update in the back USB port of one of your second row monitors? Try that.


Ill try that... see if that works

Thanks


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post #8 of 16 (permalink) Old 10-17-2018, 10:54 AM
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Quote:
Originally Posted by masteron View Post
Hi everyone..

I am trying to update my uconnect head unit... but after going on the download page, using de van vin, and downloading the software, it brings a message up that its not year compatible...

any ideas ??

my wife is having trouble hearing whatsapp voice messages thru the car speakers... so she has been nagging me for a while hahah I tought maybe an update could help,,,
I don't think this is Uconnect related. Uconnect would be software built into the head unit. It either works or it doesn't.

If it recognizes your phone as Android / Apple Car play then uconnect is not the issue.

Are you doing this via the USB cable Android / Apple Car play or bluetooth? Could be the phone itself.

Try the usual restart phone, unpair / pair again, try same phone in a different car with blue tooth see if you get same result. Unfortunately you have to isolate the issue before you can say its a uconnect problem.

Uconnect is pretty much navigation, Sirius radio and built in apps, that's pretty much it. When the phone get's involved it's 100% phone connectivity / connection issues but update won't fix it.

What is the problem exactly? Wife can't hear through speakers at all or it's intermittent? Maybe give us more details.
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post #9 of 16 (permalink) Old 10-17-2018, 11:55 AM
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If it recognizes your phone as Android / Apple Car play then uconnect is not the issue.

Are you doing this via the USB cable Android / Apple Car play or bluetooth?
Rest of your questions are good, but it is apparent from his pictures that he has a 2017. Android Auto and Apple CarPlay didn't become available until the 2018's.

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post #10 of 16 (permalink) Old 10-17-2018, 12:20 PM
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On another thread, when he introduced himself, he said he had just purchased a used Platinum 2017 hybrid

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