2018 Pacifica rear uconnect screens black/wonít turn on - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 2 (permalink) Old 11-27-2018, 08:06 PM Thread Starter
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2018 Pacifica rear uconnect screens black/wonít turn on

My 2018 Pacifica has the Uconnect screens in the back but they are black/not working. I cannot click on the Uconnect theater app, it wonít turn anything on. The front screen does work but the dvd/cd player wonít work or play anything. This has been happening off and on for the past few months but hasnít worked the past week. I donít really want to pull a fuse every few days to fix this issue. Is there anything else I can do?
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post #2 of 2 (permalink) Old 11-29-2018, 05:27 PM
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Originally Posted by Jleegraves View Post
My 2018 Pacifica has the Uconnect screens in the back but they are black/not working. I cannot click on the Uconnect theater app, it wonít turn anything on. The front screen does work but the dvd/cd player wonít work or play anything. This has been happening off and on for the past few months but hasnít worked the past week. I donít really want to pull a fuse every few days to fix this issue. Is there anything else I can do?
Hi jleegraves,
We're very sorry that you are experiencing this. I found TSB 08-007-18 REV. A which may help your concern. This TSB was published on 7/17/18 and described similar symptoms to which you have listed. We suggest speak with your dealer to learn more about this TSB and to determine if it applies to your vehicle. Please feel free to send us a private message if you would like any assistance with this process.
Lydia
Chrysler Social Care Specialist
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