Uconnect Sirius radio - "No sevice, contact dealer" display - 2017+ Chrysler Pacifica Minivan Forums
 
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post #1 of 3 (permalink) Old 11-28-2018, 07:49 AM Thread Starter
TRL
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Uconnect Sirius radio - "No sevice, contact dealer" display

2018 Pacifica two weeks old less than 500 miles and suddenly the Sirius satellite radio quits working and I get "No signal, contact dealer" message. Same time the navigation GPS loses its mind and has no idea where I am. Take to the Chrysler dealer service and they say that the Uconnect software needs to be updated and there is no update available now and I need to wait for FCA Uconnect to send and on the air update when they come up with a solution. When I go to the Uconnect site and check for an update with my VIN it states I have the latest software available. The dealer service states they can not do anything till I get an software update so I am stuck with a new vehicle that I can't use the satellite radio of the navigation.
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post #2 of 3 (permalink) Old 11-28-2018, 09:16 AM
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I have never heard of any update to the UConnect system addressing these symptoms. It sounds to me like the cable connecting to the antenna on the roof has come loose. I suggest finding another dealer who is more willing to dig into the problem instead of waving you off.

2018 Molten Silver Pacifica Hybrid Limited purchased Nov 30, 2017.
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post #3 of 3 (permalink) Old 11-29-2018, 03:09 PM
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Quote:
Originally Posted by TRL View Post
2018 Pacifica two weeks old less than 500 miles and suddenly the Sirius satellite radio quits working and I get "No signal, contact dealer" message. Same time the navigation GPS loses its mind and has no idea where I am. Take to the Chrysler dealer service and they say that the Uconnect software needs to be updated and there is no update available now and I need to wait for FCA Uconnect to send and on the air update when they come up with a solution. When I go to the Uconnect site and check for an update with my VIN it states I have the latest software available. The dealer service states they can not do anything till I get an software update so I am stuck with a new vehicle that I can't use the satellite radio of the navigation.
Hi TRL,

We are sorry to hear that you have this concern. I would like to document this further. Please send us a private message with your VIN and mileage.

Darlene
Chrysler Social Care Specialist
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