At this point I donít see any merit in trying to get it repaired. You just bought a brand new car and you should be treated like any potential new customer. You should focus on a full refund or new replacement vehicle. Iíve heard that Chrysler gives the run about with another third party arbitrator called stericycle or something like that. You should stop making calls and write a detailed letter addressed to Chrysler and mail it by registered post / Fedex. You can hire a legal counsel if you feel like. You will get a call within a few weeks. Insist on buyback only.
Just remember that all phone calls and verbal promises , will cease to exist within a few minutes and next person who talks to you will probably act as if hearing it for the first time , unless you have a written response from them. Good luck.
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2018 Gas Pacifica Limited, Jazz blue with Alloy interior
8 Seater, Uconnect theater HK sound, Trailer tow package.