passenger sliding door not closing all the time - 2017+ Chrysler Pacifica Minivan Forums
 1Likes
Reply
 
LinkBack Thread Tools
post #1 of 16 (permalink) Old 12-07-2018, 02:49 PM Thread Starter
Junior Member
 
Join Date: Oct 2018
Posts: 4
passenger sliding door not closing all the time

The passenger sliding door is not always closing. It will pull fully forward, try try and pull in and latch and then reverse (repeatedly). Had it into the dealership and they were able to recreate the issue when the car was on a slight incline (I also sent them video). Both the repair shop and the body shop looked at it and they say that there is nothing wrong with the door and that is just going to happen sometimes "it is a known problem". As my driveway has a slight incline (only about 5 in over 4 feet front to back and 2 inches over 4 feet left to right), more often then not the door will not close without some amount of assistance. I have never had the problem with the drivers side sliding door. Anyone else having this problem? Any solutions before I start a lemon law complaint?
Ezenick is offline  
Sponsored Links
Advertisement
 
post #2 of 16 (permalink) Old 12-07-2018, 03:00 PM
Senior Member
 
Join Date: Feb 2017
Posts: 119
Mine recently started doing this too. Level ground, slope, night, day, adult, child - it's fairly regular. Frustrating, and we've locked the car and walked away several times only to discover the door opened on it's own just after we turned away.



Do you have any other problems? Silly question to ask for this car perhaps I just ask because while frustrating, unless you have significant other issues - tranny, steering, power, etc - a lemon law case isn't likely to go anywhere just on the door alone.
gory likes this.

2017 Pacifica Touring L (gas) w/tow. April 2016 build.
catboy is offline  
post #3 of 16 (permalink) Old 12-07-2018, 03:33 PM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,933
Quote:
Originally Posted by Ezenick View Post
The passenger sliding door is not always closing. It will pull fully forward, try try and pull in and latch and then reverse (repeatedly). Had it into the dealership and they were able to recreate the issue when the car was on a slight incline (I also sent them video). Both the repair shop and the body shop looked at it and they say that there is nothing wrong with the door and that is just going to happen sometimes "it is a known problem". As my driveway has a slight incline (only about 5 in over 4 feet front to back and 2 inches over 4 feet left to right), more often then not the door will not close without some amount of assistance. I have never had the problem with the drivers side sliding door. Anyone else having this problem? Any solutions before I start a lemon law complaint?
Quote:
Originally Posted by catboy View Post
Mine recently started doing this too. Level ground, slope, night, day, adult, child - it's fairly regular. Frustrating, and we've locked the car and walked away several times only to discover the door opened on it's own just after we turned away.



Do you have any other problems? Silly question to ask for this car perhaps I just ask because while frustrating, unless you have significant other issues - tranny, steering, power, etc - a lemon law case isn't likely to go anywhere just on the door alone.
Hi Ezenick and catboy,

We're sorry to hear about these concerns with your Pacificas! If you're still experiencing this, please send us a PM with details so we can take a closer look.

Jennifer
Chrysler Social Care Specialist
ChryslerCares is online now  
 
post #4 of 16 (permalink) Old 12-07-2018, 07:13 PM
Senior Member
 
gory's Avatar
 
Join Date: Jan 2017
Location: Toronto, CANADA
Posts: 310
Garage
This has become more frequent recently where I actuate right sliding door closure from the front seat and have it close all the way and then open again like there is something jammed. My record is a consecutive 6 attempts, before it finally closed. Luckily it isn't that frequent that this happens, but frustrating when it does. Now to the point that I need to bring it up when I go to the dealer next.

Especially with the keyless proximity open and exterior lock button on the door, we never take the keys out of our jackets/purse/pockets to lock at a distance with horn chirp confirmation. We assume the sliding door will reliably close, but have since started to double check. We did come back once after grocery shopping to find the sliding door open still, and luckily again, it was only a light drizzle.

* Geez guys, finish your location and signature w model!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


DRIVING - 17 Pacifica Hybrid Platinum CDN Granite Grey, Chargepoint EVSE & 240V OEM, Full WeatherTech Sunroof Deflector + Mats, Front MOPAR Mudflaps, Winter RWC 17" + MOPAR TPMS + Michelin Xi2
SOLD - 08 Honda Odyssey Touring White no PAX
gory is offline  
post #5 of 16 (permalink) Old 12-08-2018, 09:50 AM
Junior Member
 
Join Date: Jan 2017
Posts: 10
We have a 2017 that had a similar issue. Ours would close and just as it was about to latch would beep 3 times and start opening. There was a door module software update that came out a few months ago that solved our problem. Sometimes you have to specifically tell the dealer to update modules and that you learned there is a new one available or they won't do it
ammiller82 is offline  
post #6 of 16 (permalink) Old 12-08-2018, 01:01 PM Thread Starter
Junior Member
 
Join Date: Oct 2018
Posts: 4
was it all the time or only some of the time?
Ezenick is offline  
post #7 of 16 (permalink) Old 12-12-2018, 11:11 AM
Senior Member
 
Join Date: Feb 2017
Posts: 119
Quote:
Originally Posted by ammiller82 View Post
We have a 2017 that had a similar issue. Ours would close and just as it was about to latch would beep 3 times and start opening. There was a door module software update that came out a few months ago that solved our problem. Sometimes you have to specifically tell the dealer to update modules and that you learned there is a new one available or they won't do it
Do you remember the Service Bulletin or update applied?

2017 Pacifica Touring L (gas) w/tow. April 2016 build.
catboy is offline  
post #8 of 16 (permalink) Old 12-12-2018, 11:21 AM
Junior Member
 
Join Date: Dec 2018
Posts: 17
Quote:
Originally Posted by Ezenick View Post
The passenger sliding door is not always closing. It will pull fully forward, try try and pull in and latch and then reverse (repeatedly). Had it into the dealership and they were able to recreate the issue when the car was on a slight incline (I also sent them video). Both the repair shop and the body shop looked at it and they say that there is nothing wrong with the door and that is just going to happen sometimes "it is a known problem". As my driveway has a slight incline (only about 5 in over 4 feet front to back and 2 inches over 4 feet left to right), more often then not the door will not close without some amount of assistance. I have never had the problem with the drivers side sliding door. Anyone else having this problem? Any solutions before I start a lemon law complaint?
"it is a known problem" and it is just going to happen sometimes?

That is completely unacceptable.
pharmboy43 is offline  
post #9 of 16 (permalink) Old 12-12-2018, 11:22 AM
Junior Member
 
Join Date: Dec 2018
Posts: 17
"it is a known problem" and nothing done about it ? It just happens sometimes?

Anyone else think that is completely unacceptable?
pharmboy43 is offline  
post #10 of 16 (permalink) Old 12-13-2018, 08:13 PM
Junior Member
 
Join Date: Jun 2018
Posts: 2
We have had similar issues with our 2018, although I have not seen the pattern like you have and it always shuts after the second attempt. It does it maybe one in 20-25 times. I have yet to bring it up with the dealer because they are working through 3 other issues I feel are more important at the moment.
yugo4life is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 2017+ Chrysler Pacifica Minivan Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Passenger sliding door lock issues vr6jh 2017+ Chrysler Pacifica Minivan General Discussion 2 11-10-2018 11:42 AM
Passenger Sliding Door Does Not Open From Inside dssse1364 Chrysler Pacifica Minivan Issues And Problems 11 09-18-2018 01:26 PM
2017 Limited Passenger Side Sliding Door not flush bhavinjo Appearance & Body 4 06-30-2018 09:04 AM
What is this under the sliding door on passenger side. vimal2pacifica Appearance & Body 4 05-04-2018 08:52 PM
Passenger sliding doors will not automatically close Willinjl Chrysler Pacifica Minivan Issues And Problems 4 12-26-2016 06:55 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome