My case is now escalated to the case manager. Wrote a very long letter to the Service Director of the dealer and forwarded to the Chrysler Customer Care. Waiting for their response:
Car would not start as soon as start/stop unavailable warning sign comes up in the dashboard. This would be the third time it happened to me (including today when the car engine seized on me at the traffic light and I had to call 911).
First and Second time: The first two times also happened in the traffic lights when the stop start service showed the warning sign. The car did not start and I had to manually use the Engine Start/Stop button to start the car.
Third Time: I had to stop the van in the Highway for the Red Lights. When the lights turn Green, I released the brake and the car engine completed seized on me. I could not move forward.The engine sign came up in the dashboard. I could not stop or start the car, the brakes were tight and I could not press the brake or release the brake. The navigation, the radios all did not work. This could have also happened while I was driving which would not only risk my life but also my wife, my 2 and 1/2 year old son and my baby boy who is coming to this world on February 5th.
So far I have been to the service center more than 5 times for the exact same issue (Stop/Start service not working) with no concrete resolution. I know you have been trying very hard to resolve this issue and I would give 5 star to the dedication and concerns you and your team has shown so far to resolve this issue. But my family and I myself are not feeling safe anymore with the way the vehicle is operating right now. I already left the vehicle to the dealer from 12/03 to 12/07 till evening and took the vehicle back on 12/07 at 6 pm EST. The vehicle worked perfectly for 1 week and today Friday 12/14 the issue started coming up again. The vehicle is with you right now and therefore I would like these concerns documented in the report that you would provide me once the vehicle is released to me after the repair.