2017 Pacifica Transmission Problems (Heavy Jolt) - Page 3 - 2017+ Chrysler Pacifica Minivan Forums
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post #21 of 64 (permalink) Old 04-03-2019, 10:40 AM
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Similar Frustration

I can't believe after this much time that Chrysler is still ignoring the fact that they have a transmission issue.

Our '17 Pacifica does the same - intermittently when coasting to a stop around 10-15 or lightly accelerating in the same speed range, you get a 'very' heavy shift that makes you grit your teeth, it feels like you have been rear-ended. Similar experience with the Dealer (we cannot recreate the problem).

Now today, we had the no response issue in traffic where my family almost got wrecked (pressed the gas pedal down, nothing...). FCA - you KNOW there is an issue here, step-up! Be Best. @ChryslerCares
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post #22 of 64 (permalink) Old 04-04-2019, 12:30 PM
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Originally Posted by weaslespit View Post
I can't believe after this much time that Chrysler is still ignoring the fact that they have a transmission issue.

Our '17 Pacifica does the same - intermittently when coasting to a stop around 10-15 or lightly accelerating in the same speed range, you get a 'very' heavy shift that makes you grit your teeth, it feels like you have been rear-ended. Similar experience with the Dealer (we cannot recreate the problem).

Now today, we had the no response issue in traffic where my family almost got wrecked (pressed the gas pedal down, nothing...). FCA - you KNOW there is an issue here, step-up! Be Best. @ChryslerCares
Hello weaslespit,

We're sorry to hear you're having such a tough time with your Pacifica. Although we cannot necessarily change the diagnosis given by the dealer, are you thinking you'd like to get a second opinion? Send us a direct message as we'd be glad to discuss this further as well as other options that may be available.

Jasmine
Chrysler Social Care Specialist
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post #23 of 64 (permalink) Old 06-01-2019, 11:08 PM
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The jerking is awful. I’m absolutely appalled that so many people ( 2 I know personally) are having this issue and Chrysler isn’t doing a recall and fixing it. We are so furious we even have to consider cutting our losses but I can’t get rid of this car fast enough. I’ll never buy another Chrysler, absolutely untrustworthy.
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post #24 of 64 (permalink) Old 06-04-2019, 10:05 PM
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2017 Pacifica Limited 32k miles. I am so sick to my stomach after reading all of your posts. I am experiencing the same terrible jerking/jolting issue and it now happens at least once every time we drive the vehicle. I have had the software update and that hasn't resolved it. This was our first Chrysler purchase and now I have no idea what to do. Should I try to get the transmission replaced or cut my losses and trade the vehicle in for something else? If I trade it in I will lose thousands of dollars, if I keep it I risk the safety of my family. My wife and I really stretched ourselves to purchase the van and I had planned to have this car for the next 10 years at least. My wife now dreads leaving the house in the car and I am constantly worried she will get into a wreck with our two young children in the car. @ChryslerCares please help us before tragedy strikes. This is the most serious of issues and if something isn't done lives will be lost.
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post #25 of 64 (permalink) Old 06-05-2019, 11:11 AM
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Originally Posted by johnmichaelbishop View Post
2017 Pacifica Limited 32k miles. I am so sick to my stomach after reading all of your posts. I am experiencing the same terrible jerking/jolting issue and it now happens at least once every time we drive the vehicle. I have had the software update and that hasn't resolved it. This was our first Chrysler purchase and now I have no idea what to do. Should I try to get the transmission replaced or cut my losses and trade the vehicle in for something else? If I trade it in I will lose thousands of dollars, if I keep it I risk the safety of my family. My wife and I really stretched ourselves to purchase the van and I had planned to have this car for the next 10 years at least. My wife now dreads leaving the house in the car and I am constantly worried she will get into a wreck with our two young children in the car. @ChryslerCares please help us before tragedy strikes. This is the most serious of issues and if something isn't done lives will be lost.
Hello johnmichaelbishop,

We're sorry to hear you've been having a tough time with your Pacifica and understand your desire for a solution. Is there a case set up on the customer care side? Send us a direct message with your VIN so that we can escalate your inquiry.

Jasmine
Chrysler Social Care Specialist
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post #26 of 64 (permalink) Old 06-06-2019, 03:43 PM
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Hi johnmichaelbishop

Try this:
1) turn the start switch to on, but do not start the car. All trouble lights are on and the fans in the heating and cooling systems are on if that was the position they were left in.
2) push the gas pedal right to the floor and hold it there for 10 seconds.
3) turn the start switch to off with your foot still on the gas pedal.
4) release the gas pedal, but do not put your foot on the brake pedal
5) wait for 2 minutes before starting your car. Apparently the electronics are being reset.

Start your van and go for a drive. Do not accelerate too quickly, you just want the van to shift through a few gears to learn the basic shift points. You may want to put it in reverse a few times also. Afterwards just drive normally. It works every time for me. My transmission shifts smoothly and downshifts quickly. I learned this from a Mercedes forum. BMW also has the same problem. Google how to reset transmission adaptations and many sites come up.
I bought my van Aug 2016. It was built in July 2016. It now has 70,686 Km.

2017 Chrysler Pacifica Limited - Canadian Version
- Velvet Red Pearl exterior
- Brown (Mocha) with Grey piping seats, Black carpeting
- Panoramic Sun roof
- AST Group
- Uconnect Theater Group
- 20 Speaker Harmon Kardon Sound System
- 20" Wheel Option
- Michelin Premier LTX Tires
- Trailer Tow Group
- Spare Tire (No Vacuum)
- Keysense
- Mopar Splash Guards and Hood Deflector
- Wells Visors window wind deflectors

(No Stop/Start or hands free/kick under the door lift gate. Too early of a build.
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post #27 of 64 (permalink) Old 06-06-2019, 08:42 PM
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Thank you so much @Po201 , the van is at the dealership now and we are down to 1 car for the time being. I don't have high hopes that the dealership will resolve anything as the associate didn't know what I was talking about when I dropped it off but I look forward to trying your fix if it is not resolved. I will keep you posted. Did your van exhibit the issue and this process fixed it?
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post #28 of 64 (permalink) Old 06-07-2019, 10:09 AM
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Just got off the phone with the @ChryslerCares representative assigned to my case. I was told that if the dealer couldn't replicate the issue they would need to keep the vehicle longer and I would be asked to go on a ride along with the dealer to try to replicate the issue myself. If the issue wasn't replicated on the ride along then there is nothing they could do. While I understand that you can't be asked to fix a problem that doesn't exist, I am confused because clearly Chrysler is aware of this issue as hundreds of people have complained of identical symptoms with this type/model of transmission. What a terrible situation I'm in. Instead of putting myself and my family through more and more frustration and leaving my wife and children with an unsafe vehicle I have decided to cut my losses and trade this vehicle in (to a Toyota dealer) and never purchase another Chrysler/Dodge/Jeep/Ram or anything with this type of transmission ever again. I have a friend that is an anchor at a local news station and I will be providing her with all the evidence from my case as well as all the outcry from all of you here on this forum and many other forums like it online. It is my great hope that she showcases this on the local news and the story gets picked up by the national networks. The entire country needs to be warned of this issue to prevent further instances of it occurring and save lives. I appreciate all the hard work from @ChryslerCares , it is no fault of the individuals assigned to these cases and all they have done is try to help to the best of their ability. What a terrible job they are given by corporate. They have to deal with unsatisfied customers and in cases like this are allowed no opportunity to resolve the issue but instead are trained to leave the customer to deal with the issue until failure. I feel their pain as well and hopefully this exposure will give corporate the wake up call it needs to do what is right by it's customers and employees.
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post #29 of 64 (permalink) Old 06-07-2019, 11:26 AM
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Quote:
Originally Posted by weaslespit View Post
I can't believe after this much time that Chrysler is still ignoring the fact that they have a transmission issue.

Our '17 Pacifica does the same - intermittently when coasting to a stop around 10-15 or lightly accelerating in the same speed range, you get a 'very' heavy shift that makes you grit your teeth, it feels like you have been rear-ended. Similar experience with the Dealer (we cannot recreate the problem).

Now today, we had the no response issue in traffic where my family almost got wrecked (pressed the gas pedal down, nothing...). FCA - you KNOW there is an issue here, step-up! Be Best. @ChryslerCares
Yes, our van is just a bit over 90k and the problems persist and never go away.
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post #30 of 64 (permalink) Old 06-07-2019, 12:45 PM
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Yes mine did have this problem. Around 25000km I had the dealership update the transmission software which reset the adaptations(i could see a description on the work order that they had done so) but the problem reappeared within a week and worse than before. After searching the internet I found a post about Mercedes's transmissions having the same problems but with the fix I described. I tried it and haven't looked back. I do this procedure about once a month or whenever the trans feels sluggish, won't down shift quickly, or has any kind of jolting. It always fixes it. Just wish there was away to not have it learn because it feels so good for the first couple of weeks after I reset the adaptations. I'm the only one that drives this van with begs the question why the transmission gets stupid as it trys to adapt. It's as if it hangs out with the wrong crowd when I'm not watching. Anyway, the reset always works for me. If it didn't I would have traded this van along time ago. Because it works for me I still love this van. It has been very reliable with the exception of having to replace the tailgate buzzer which stopped working.

Ps: This fix does not seem to work for all Pacificas judging by this forum. I wonder what the difference is between the ones it does work on and the ones that it doesn't work on. My transmission is the newer ZF9 WITHOUT dog clutches according to the MOPAR website that displays the specs on your VIN.

2017 Chrysler Pacifica Limited - Canadian Version
- Velvet Red Pearl exterior
- Brown (Mocha) with Grey piping seats, Black carpeting
- Panoramic Sun roof
- AST Group
- Uconnect Theater Group
- 20 Speaker Harmon Kardon Sound System
- 20" Wheel Option
- Michelin Premier LTX Tires
- Trailer Tow Group
- Spare Tire (No Vacuum)
- Keysense
- Mopar Splash Guards and Hood Deflector
- Wells Visors window wind deflectors

(No Stop/Start or hands free/kick under the door lift gate. Too early of a build.
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