2017 Pacifica Transmission Problems (Heavy Jolt) - Page 7 - 2017+ Chrysler Pacifica Minivan Forums
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post #61 of 64 (permalink) Old 07-24-2019, 07:56 PM
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same issues no help from FCA or dealer

I have had the vehicle in the shop 5 times for the same problems with the transmission. I even had a drivability technician ride with me. When the rough shift happened he told me that I'm not driving the car properly. I felt like slowing down and asking him to jump out! Come on I'm 53 years old and I have owned 10 vehicles plus operated numerous company cars in my driving lifetime. I have never had transmission issues with any of them period. I drive like a granny. I have given up and just tried to live with the issues. They tell me that rough shifts and gear hunting at start is normal. Try selling this van to a prospective buyer. If they experience the rough shifts they will run for the hills. I have logged complaints with FCA but they are no help. The dealer reports they can never find anything wrong. I suspect they are driving it around the parking lot and calling it good. Summary of issues.
1. noisy and makes whining and creaking sounds on cold winter mornings before warming up.
2 shifts from 3rd to 4th or 5th gear are rough when moving at 40 MPH. Seems when this happens the unit seems to be stuck in 3rd gear once it shifts it is metal on metal. Started at 10K miles
3. Vehicle seems to be starting in 2nd gear and immediately drops into 1st causing the vehicle to lurch. This started around 25K miles.
odometer hit 30K this week.
On another note they fixed the corrosion issues on the hood with no hassles. They gave me a Pacifica as a loaner. I drove it for 3 days and the transmission worked perfectly.

2017 Pacifica Limited
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post #62 of 64 (permalink) Old 07-25-2019, 11:17 AM
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Originally Posted by Daveinpvks View Post
I have had the vehicle in the shop 5 times for the same problems with the transmission. I even had a drivability technician ride with me. When the rough shift happened he told me that I'm not driving the car properly. I felt like slowing down and asking him to jump out! Come on I'm 53 years old and I have owned 10 vehicles plus operated numerous company cars in my driving lifetime. I have never had transmission issues with any of them period. I drive like a granny. I have given up and just tried to live with the issues. They tell me that rough shifts and gear hunting at start is normal. Try selling this van to a prospective buyer. If they experience the rough shifts they will run for the hills. I have logged complaints with FCA but they are no help. The dealer reports they can never find anything wrong. I suspect they are driving it around the parking lot and calling it good. Summary of issues.
1. noisy and makes whining and creaking sounds on cold winter mornings before warming up.
2 shifts from 3rd to 4th or 5th gear are rough when moving at 40 MPH. Seems when this happens the unit seems to be stuck in 3rd gear once it shifts it is metal on metal. Started at 10K miles
3. Vehicle seems to be starting in 2nd gear and immediately drops into 1st causing the vehicle to lurch. This started around 25K miles.
odometer hit 30K this week.
On another note they fixed the corrosion issues on the hood with no hassles. They gave me a Pacifica as a loaner. I drove it for 3 days and the transmission worked perfectly.
Hi Daveinpvks,
I am sorry to hear about your experience. Do you currently have a case opened with Customer Care to add additional assistance and ensure this is documented? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Chrysler Social Care Specialist
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post #63 of 64 (permalink) Old 07-30-2019, 02:13 PM
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Same transmission problems here, too. I'm so embarrassed when I drive carpool and have my van loaded with 7 middle and high schoolers and the thing feels like we just got hit. The kids all look around to make sure we weren't in an accident. Happens regularly, but not regularly enough that technicians can replicate the problem. Had it in the shop at least three times for this so far, and once again today.

I've been told that they've done some updates and whatnot but it still feels unsafe to drive. And yes, I've opened a Chrysler Cares case...

2017 Touring L Plus - Cordovan 8 seater
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post #64 of 64 (permalink) Old Today, 10:30 PM
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Plus one here....same exact problem as others. Hard clunking when shifting at low speeds intermittently. Taken to the dealer 3 times but they say nothing is wrong even though they did the software update. My wife is ready to get rid of it and hates the van now.
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