2017 Pacifica Transmission Problems (Heavy Jolt) - 2017+ Chrysler Pacifica Minivan Forums
 2Likes
Reply
 
LinkBack Thread Tools
post #1 of 59 (permalink) Old 12-14-2018, 09:29 AM Thread Starter
Junior Member
 
Join Date: May 2018
Posts: 3
Exclamation 2017 Pacifica Transmission Problems (Heavy Jolt)

We've had our Pacifica since Feb '17 and have generally enjoyed the car except for the constant issues with the transmission. It seems to be a similar problem to what others have reported with the transmission seeming to downshift suddenly when accelerating from a standing start. It's a violent jolt / clunk that has no place in a vehicle with 25K miles. We've been in and out of the service department for the usual recalls and "transmission adaptation" fixes and it still continues to be a major issue. It's gotten so bad that we are looking into cutting our losses and getting another vehicle, even though this van checks all our boxes (minus reliability). My wife can't stand to drive it anymore and I don't really blame her as it makes you question pulling out in front of traffic. This is our first Chrysler product and as it currently stands will be the last.

When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!


*sorry for such a long and rambling first post, just looking for guidance.

Last edited by FLEngineer; 12-14-2018 at 10:09 AM.
FLEngineer is offline  
Sponsored Links
Advertisement
 
post #2 of 59 (permalink) Old 12-14-2018, 09:55 AM
Super Moderator
 
irpilot's Avatar
 
Join Date: Jun 2016
Location: Houston TX
Posts: 618
Quote:
Originally Posted by FLEngineer View Post
We've had our Pacifica since Feb '17 and have generally enjoyed the car except for the constant issues with the transmission. It seems to be a similar problem to what others have reported with the transmission seeming to downshift suddenly when accelerating from a standing start. It's a violent jolt / clunk that has no place in a vehicle with 25K miles. We've been in and out of the service department for the usual recalls and "transmission adaptation" fixes and it still continues to me a major issue. It's gotten so bad that we are looking into cutting our losses and getting another vehicle, even though this van checks all our boxes (minus reliability). My wife can't stand to drive it anymore and I don't really blame her as it makes you question pulling out in front of traffic. This is our first Chrysler product and as it currently stands will be the last.

When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!


*sorry for such a long and rambling first post, just looking for guidance.
I think getting @ChryslerCares involved for a start will help. It's now a hot link so just click on it and message them. I also recommend taking it to another dealership because it's sounds like the one you're currently taking it to sucks. You might also want to search for threads with the transmission keyword and see what others have done to remedy the issue.
FLEngineer likes this.

2017 PACIFICA LIMITED GRANITE CRYSTAL METALLIC, BLACK ALLOY, SAFETY TEC, UCONNECT THEATER/SOUND, 20" WHEELS. DELIVERED 09/12/16.
irpilot is offline  
post #3 of 59 (permalink) Old 12-14-2018, 10:35 AM
Senior Member
 
Join Date: Jan 2017
Location: NYC
Posts: 755
Is it constant, or only on heavy acceleration (like to merge into traffic from a stop sign or cross a busy road.) And is it every time? From dealer response, it sounds intermittent which is always very difficult.

It probably doesn't throw any codes, but an OBD download at one of the shops (Auto Zone, etc.) soon after an incident just might uncover a code that "ages out" of the history if you don't see the dealer immediately.

If it is easily duplicated, insist the service manager take a ride with you. And where is your salesperson on this, even though it is 2 years old?

2017 Pacifica Touring L Plus
Build date Oct 2016 - Delivered 11/30/16
jerry17 is offline  
 
post #4 of 59 (permalink) Old 12-14-2018, 10:52 AM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,900
Quote:
Originally Posted by FLEngineer View Post
We've had our Pacifica since Feb '17 and have generally enjoyed the car except for the constant issues with the transmission. It seems to be a similar problem to what others have reported with the transmission seeming to downshift suddenly when accelerating from a standing start. It's a violent jolt / clunk that has no place in a vehicle with 25K miles. We've been in and out of the service department for the usual recalls and "transmission adaptation" fixes and it still continues to be a major issue. It's gotten so bad that we are looking into cutting our losses and getting another vehicle, even though this van checks all our boxes (minus reliability). My wife can't stand to drive it anymore and I don't really blame her as it makes you question pulling out in front of traffic. This is our first Chrysler product and as it currently stands will be the last.

When we take it to the dealer we get the standard, "can't duplicate" answers and a day lost without a vehicle (at least 3 times) as they refuse to give a loaner. I've read there are issues with some of the ZF9's that only replacing them outright can solve and while I'm not excited about needing a new transmission in a new vehicle I believe it's the only recourse. How can I get my dealer to get on board with this given the repeated inability to fix the issue. I either need help or a new car!


*sorry for such a long and rambling first post, just looking for guidance.
Hi there FLEngineer,

This is certainly not what we want to hear, and we're so sorry this is happening. If you're willing to schedule another appointment at a dealer for diagnosis (you can use any Chrysler dealer), I can get a case started for you so someone can assist throughout the diagnosis process. Just PM us with your VIN and appointment location and time if you're interested in this!


Quote:
Originally Posted by irpilot View Post
I think getting @ChryslerCares involved for a start will help. It's now a hot link so just click on it and message them. I also recommend taking it to another dealership because it's sounds like the one you're currently taking it to sucks. You might also want to search for threads with the transmission keyword and see what others have done to remedy the issue.
Thanks for looping us in, irpilot.

Jennifer
Chrysler Social Care Specialist
irpilot likes this.
ChryslerCares is online now  
post #5 of 59 (permalink) Old 12-14-2018, 11:16 AM Thread Starter
Junior Member
 
Join Date: May 2018
Posts: 3
Quote:
Originally Posted by ChryslerCares View Post
Hi there FLEngineer,

This is certainly not what we want to hear, and we're so sorry this is happening. If you're willing to schedule another appointment at a dealer for diagnosis (you can use any Chrysler dealer), I can get a case started for you so someone can assist throughout the diagnosis process. Just PM us with your VIN and appointment location and time if you're interested in this!
Thanks for the quick response; I'll PM you once we get another appointment set up (probably with a new dealer).
FLEngineer is offline  
post #6 of 59 (permalink) Old 12-14-2018, 12:08 PM
Senior Member
 
Join Date: Oct 2016
Location: Auburn Hills, MI
Posts: 1,900
Quote:
Originally Posted by FLEngineer View Post
Thanks for the quick response; I'll PM you once we get another appointment set up (probably with a new dealer).
No problem, I'll keep an eye out for your message!

Jennifer
Chrysler Social Care Specialist
ChryslerCares is online now  
post #7 of 59 (permalink) Old 02-20-2019, 09:44 AM Thread Starter
Junior Member
 
Join Date: May 2018
Posts: 3
Latest update: Have the van in for service as we speak and they are "unable to duplicate" the problem. Service manager is supposed to take it for a more thorough drive today so I am hopeful we'll at least get acknowledgment of the issue. Waiting on a response to my PM to @ChryslerCares as well.
FLEngineer is offline  
post #8 of 59 (permalink) Old 02-20-2019, 11:38 AM
Senior Member
 
Join Date: Oct 2016
Location: California
Posts: 1,393
Quote:
Originally Posted by FLEngineer View Post
Latest update: Have the van in for service as we speak and they are "unable to duplicate" the problem. Service manager is supposed to take it for a more thorough drive today so I am hopeful we'll at least get acknowledgment of the issue. Waiting on a response to my PM to @ChryslerCares as well.
My van is currently shifting smoothly at 34,000 miles, but I've taken it in a few times for transmission issues which were remedied by software updates. It is unlikely that a dealer will be able to duplicate the problem so you may have to "assist" them with suggestions since this is a known problem.

Print this post and ask the dealer about the possibility of checking what is listed.
https://www.pacificaforums.com/forum/538613-post71.html

There is also a TSB that might apply depending on the van's build date (on driver's door edge).
https://www.pacificaforums.com/forum/356586-post2.html

Hope that helps.

2017 Pacifica Touring L (gas) - Sept. 2016 build
SciTchr is online now  
post #9 of 59 (permalink) Old 02-20-2019, 03:21 PM
Junior Member
 
Join Date: May 2018
Posts: 2
Hello All,

Iíve had the same transmission issue that many, many others are reporting - at about 14 mph, it fells as though the car canít find the next gear, the car revs but hesitates until it finally jolts forward so violent that it fells you were rear-ended by other car. Makes for very dangerous driving on any kind of winding road or road that has snow. Iíve had the issue since Ove 2017. I had the car for over one year with no problems and then as many others report, I too suspect my car was updated at the dealer and now has this problem. I brought the car to the dealer man many times. At first they said they reflashed it and problem solved. I eventually got Chrysler customer service involved. The dealer had the car for two weeks and Chrysler paid some $600 for my rent car reimbursement. The rep closed my case but I still had the problem. Now I escalated to someone named Audrey at ďEnhanced Customer CareĒ and they finally had the dealer Teterboro Chrysler in Teterboro NJ place a data recorder. After a few weeks of driving and recording the problem, returned the car to the dealer, waited for a few weeks only to learn that the dealer could not figure out how to upload the data to Chrysler. After another few weeks, I received a telephone message from Audrey that Chrysler determined my car was running as it should be and they are closing the case. I specifically asked for a new transmission as it was under warranty, and Chrysler refuses. How could they get away with this? Iíve purchased only Chrysler cars ever and never had this terrible experience where a car is dangerous to drive yet nothing is done, at least replace my transmission as itís under warranty. I think the only way is for several customers to get tighter and hire a law firm to file a class action law suit.
post #10 of 59 (permalink) Old 02-26-2019, 09:24 AM
Junior Member
 
Join Date: Jan 2019
Posts: 2
Quote:
Originally Posted by [email protected] View Post
Hello All,

I’ve had the same transmission issue that many, many others are reporting - at about 14 mph, it fells as though the car can’t find the next gear, the car revs but hesitates until it finally jolts forward so violent that it fells you were rear-ended by other car. Makes for very dangerous driving on any kind of winding road or road that has snow. I’ve had the issue since Ove 2017. I had the car for over one year with no problems and then as many others report, I too suspect my car was updated at the dealer and now has this problem. I brought the car to the dealer man many times. At first they said they reflashed it and problem solved. I eventually got Chrysler customer service involved. The dealer had the car for two weeks and Chrysler paid some $600 for my rent car reimbursement. The rep closed my case but I still had the problem. Now I escalated to someone named Audrey at “Enhanced Customer Care” and they finally had the dealer Teterboro Chrysler in Teterboro NJ place a data recorder. After a few weeks of driving and recording the problem, returned the car to the dealer, waited for a few weeks only to learn that the dealer could not figure out how to upload the data to Chrysler. After another few weeks, I received a telephone message from Audrey that Chrysler determined my car was running as it should be and they are closing the case. I specifically asked for a new transmission as it was under warranty, and Chrysler refuses. How could they get away with this? I’ve purchased only Chrysler cars ever and never had this terrible experience where a car is dangerous to drive yet nothing is done, at least replace my transmission as it’s under warranty. I think the only way is for several customers to get tighter and hire a law firm to file a class action law suit.
We have had the exact same situation as you...down to Chrysler Care dismissing us. I am so furious its not even funny. So disappointed we bought a Chrysler. Now we are looking at taking a financial hit to trade in our unsafe Pacifica to buy another brand and vehicle. Its disgusting how many people are complaining of these same issues and are getting 100% blown off by Chrysler. I will stress the importance of submitting a formal complaint through the NHTSA website. You can do so daily. The more of us that voice these concerns the better! Hopefully the squeaky wheel will get the grease and EVENTUALLY some sort of repair or justice will come to us!
Norman0405 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 2017+ Chrysler Pacifica Minivan Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Pacifica is a lemon and Chrysler Escalation is a waste of time. RAC Chrysler Pacifica Minivan Issues And Problems 23 06-08-2019 09:09 PM
New left over 2017 Pacifica Hybrid Price Bigpete 2017+ Chrysler Pacifica PHEV Hybrid General Discussion 15 12-06-2018 08:09 PM
Regret Purchase of 2017 Pacifica K2DCG Chrysler Pacifica Minivan Issues And Problems 8 06-28-2018 05:28 PM
Decide between 2017 Pacifica & 2016 Ody EX-L ? mjoshi Dealers, Purchasing and Ordering 3 05-04-2017 10:56 PM
Official Press Release joet67 2017+ Chrysler Pacifica Minivan General Discussion 0 01-28-2016 02:56 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome