I posted this on another thread, but I figured it needed a new thread in this forum section instead.
I'm still having issues (my list goes on; I may make a post of everything all in one). Just earlier this week I picked up my van from being in service for over a week. They replaced the passenger sliding door module, the radio, and changed the oil (routine oil/rotation).
I'm now having more issues with the radio/UConnect systems than I was having before. I've made a sequence of videos I wanted to share here for your reference, and hopefully for others. I've been documenting my issues this way because every time I bring it for service they "can't reproduce" my issues, so they typically try to apply updates and send me on my way a few days later. Well, I emailed them (my dealer's service department) videos at the end of November and it turns out they never used them, because today I drove the van to the dealer to have the service tech sit with me and witness all the issues. The issues repeatedly happened with him in the car with me and he claimed he just drove the van around and couldn't reproduce the issues. Now he understands the issues I am having. My issue with this is I'VE SENT VIDEOS, I'VE DOCUMENTED MY ISSUES, WHAT I'VE DONE TO CORRECT IT, AND WHAT I DO THAT DOESN'T CORRECT IT. I'm BEYOND frustrated that I've spent COUNTLESS hours researching this online, driving to/from the dealer and car rental place, making these videos, and being without our vehicle; nevermind the fact that when we have it, it doesn't work right. I also asked the tech about the soft resets to see if he knew which sequence worked for my UConnect model and he claimed he had never heard of that before.
Anyway, here are some of my videos from the past 3-2 days. The first 5 are my start/stop testing of the UConnect to try and reproduce the issues, explaining how it looks when it works, doesn't work, or partially works. The second set of videos goes through the latest issues with my radio presets. This is WORSE that before the radio swap because at least it used to keep the presets, only randomly reprogramming themselves back to factory every once in a while (once or so per week)! I can simple set a preset, press the other memory seat button, press my memory seat button, and all the presets are reset back to factory now. On top of the fact that I have to reset these each time I get in the car now, it's typically no longer even left on the same station as when I last exited the vehicle!!!
Oh, also, I sent Chrysler Cares and my service rep these videos two days ago and not a single person has viewed them. They were supposed to talk about this issue before I went in this morning, but they hadn't even read my emails at that point yet. I also don't know why
hasn't highly escalated my issue by now, and why they aren't just sending the dealer all the parts it could be so the dealer can start swapping and testing them. The dealer doesn't want to order parts and eat the costs, so now it's still my problem.....I still don't know why the VRM wasn't addressed at all since one of the first things I mentioned to them on my first visit over the summer was that Fuse 55 fixed my issue each time I had to pull it, which took a few minutes to reboot the VRM.
My playlist with all videos, numbered in order, with some descriptions on there:
01-UConnect 1st test - success:
02-UConnect Powering off for quick stop in town just to show my typical routine:
03-UConnect Power up, not working correctly, but was able to press button to fix it:
04-UConnect Powering off again for next stop in my afternoon routine:
05-UConnect not working correctly, for the entire drive. Volume not working. Rear screens are still playing the DVD. Soft buttons not working at all:
06-UConnect strange issues 01:
07-UConnect Strange issues 02:
08-UConnect Strange issues 03-Presets:
09-UConnect Strange issues 04-presets:
Hope this helps some of you in either describing your issues, or troubleshooting by yourself or with your dealer. And I hope this enables the community to help my issues, too!